Impactful Estate Services Coordinator - North Region

Ad Warrior Ltd; Leeds; Presencial; GBP 26 000 - 32 000; Tempo integral

Resumo da oferta

Stonewater is seeking an Estate Services Coordinator to help deliver high-quality estate services across homes and communities in the North region. You will coordinate essential services, support contractor relationships, and respond to customer queries to improve service quality, ensuring well-maintained places where customers can feel at home.

The role involves managing administration across the Estate Services team, handling customer inquiries, and contributing to service improvements within

Qualificações

• Experience supporting a customer-facing service, ideally within social housing.
• Strong organisational skills with excellent attention to detail and accuracy.
• The ability to manage changing priorities, work at pace and use your own initiative.
• Confident communication skills and the ability to build effective relationships with a wide range of stakeholders.
• Good literacy and IT skills.
• Knowledge of relevant legislation and Health & Safety requirements.

Responsabilidades

• Coordinating and providing administrative support across the Estate Services team.
• Supporting contract meetings and managing the administration of contract variations.
• Taking ownership of customer communications, complaints and service queries, ensuring they are dealt with promptly and effectively.
• Identifying areas of customer dissatisfaction and helping to implement service improvements that reduce complaints and enhance the customer experience.
• Managing and maintaining estate services asset data and mapping.
• Coordinating the administration of our national cyclical tree programme.
• Supporting contractor invoicing, helping to ensure invoices accurately reflect the services delivered.
• Tracking and monitoring key estate services activities, including information relating to estate inspections.
• Building positive working relationships with colleagues, contractors, customers and other key stakeholders.

Descrição da oferta de emprego

Stonewater is seeking an Estate Services Coordinator to help deliver high-quality estate services across homes and communities in the North region. You will coordinate essential services, support contractor relationships, and respond to customer queries to improve service quality, ensuring well-maintained places where customers can feel at home.

The role involves managing administration across the Estate Services team, handling customer inquiries, and contributing to service improvements within