Estate Services Coordinator – Customer Experience & Ops

Stonewater; Leeds; On-site; GBP 22,000 - 30,000; Full time

Job summary

Stonewater is seeking an Estate Services Coordinator (North) to support housing communities with administrative coordination, customer service and contractor liaison. You’ll help run estate services efficiently and maintain data accuracy across assets.

In this role you will respond to customer queries, help implement service improvements, manage contract admin, and build strong relationships with colleagues, customers and suppliers in a busy social housing environment.

Qualifications

• Previous experience of supporting a customer-facing service, ideally within social housing.
• A genuine commitment to delivering excellent customer service.
• Strong organisational skills with excellent attention to detail and accuracy.
• The ability to manage changing priorities, work at pace and use your own initiative.
• Confident communication skills and the ability to build effective relationships with a wide range of stakeholders.
• Good literacy and IT skills.
• The confidence to make effective decisions and take ownership of your work.
• An understanding of relevant legislation and Health & Safety requirements.

Responsibilities

• Coordinating and providing administrative support across the Estate Services team.
• Supporting contract meetings and managing the administration of contract variations.
• Taking ownership of customer communications, complaints and service queries, ensuring they are dealt with promptly and effectively.
• Identifying areas of customer dissatisfaction and helping to implement service improvements that reduce complaints and enhance the customer experience.
• Managing and maintaining estate services asset data and mapping.
• Coordinating the administration of our national cyclical tree programme.
• Supporting contractor invoicing, helping to ensure invoices accurately reflect the services delivered.
• Tracking and monitoring key estate services activities, including information relating to estate inspections.
• Building positive working relationships with colleagues, contractors, customers and other key stakeholders.

Skills

Customer service

Organisation

Attention to detail

Communication

IT skills

Stakeholder management

Decision making

Job description

Stonewater is seeking an Estate Services Coordinator (North) to support housing communities with administrative coordination, customer service and contractor liaison. You’ll help run estate services efficiently and maintain data accuracy across assets.

In this role you will respond to customer queries, help implement service improvements, manage contract admin, and build strong relationships with colleagues, customers and suppliers in a busy social housing environment.