Estate Services Lead – Communities & Contractors

Stonewater; Greater London; In loco; GBP 33.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Car allowance

Descrizione del lavoro

Stonewater is seeking an Estate Services Officer (South East) to inspect estates, manage contractors, and deliver high-quality services for residents. You will handle inquiries, monitor KPIs and drive improvements while maintaining strong relationships with customers and partners.

This role emphasizes accountability, budgeting, data-driven decisions, and safe, compliant service delivery within Stonewater communities. A Right to Work document is required.

Competenze

• Strong customer service orientation and ability to empathise with residents.
• Experience in managing external contractors and service standards.
• Excellent communication and interpersonal skills for diverse stakeholders.
• Ability to analyse data to identify service improvements.
• Budget management skills and cost awareness.

Mansioni

• Carry out regular estate and site inspections, identify issues and take appropriate action.
• Oversee grounds maintenance, cleaning, and pest management across estates.
• Manage day-to-day performance of external contractors against contracts and KPIs.
• Build positive relationships with contractors, residents and colleagues to resolve issues.
• Respond to customer inquiries and complaints promptly and professionally.
• Maintain estate information records and use data to guide improvements.
• Support procurement and service improvement projects to enhance resident experience.
• Ensure services comply with Health and Safety requirements.
• Collaborate with Homes Directorate and represent Stonewater externally.

Conoscenze

Customer service

Contract management

Stakeholder relationships

Data interpretation

Budget management

Communication

IT skills

Microsoft Office

Strumenti

Microsoft Office

Descrizione del lavoro

Stonewater is seeking an Estate Services Officer (South East) to inspect estates, manage contractors, and deliver high-quality services for residents. You will handle inquiries, monitor KPIs and drive improvements while maintaining strong relationships with customers and partners.

This role emphasizes accountability, budgeting, data-driven decisions, and safe, compliant service delivery within Stonewater communities. A Right to Work document is required.