Estate Security Control Room Operator (24/7 Shifts)

Canary Wharf Group; Greater London; On-site; GBP 41,000 - 51,000; Full time

Benefits offered by this job

Flexible Working

Learning and Development

Diversity and Inclusion

Employee Benefits

Job summary

Canary Wharf Management Limited is seeking a Security Control Room Operator to join the Estate Control Centre (ECC). You will support security operations, monitor incidents, and coordinate responses across the estate while maintaining comprehensive records and ensuring clear communication with tenants and the public.

The role requires experience in an operational control room, strong customer service, and the ability to handle confidential information under pressure.

Qualifications

• Operational Control Room experience is essential.
• Strong customer service skills and communication.
• Ability to handle confidential information and work under pressure.

Responsibilities

• Operate ECC monitoring systems and document incidents in IMS.
• Deploy resources and coordinate responses to incidents.
• Liaise with emergency services and external agencies as needed.
• Maintain accurate incident records and ensure clear communication.

Skills

Control room operations

Customer service

English proficiency

Confidential information handling

Team player

Tools

SIA CCTV licence

Job description

Canary Wharf Management Limited is seeking a Security Control Room Operator to join the Estate Control Centre (ECC). You will support security operations, monitor incidents, and coordinate responses across the estate while maintaining comprehensive records and ensuring clear communication with tenants and the public.

The role requires experience in an operational control room, strong customer service, and the ability to handle confidential information under pressure.