Estate Control Centre Operator — Incident Response & Security

Canary Wharf Group; City Of London; On-site; GBP 41,000 - 51,000; Full time

Job summary

Canary Wharf Management Limited is seeking a Control Room Officer to support the Estate Control Centre operations across the Canary Wharf security function. You will monitor security events, coordinate resources, and maintain accurate incident records while communicating with colleagues, tenants and the public.

The role requires proactive monitoring, timely information sharing and the ability to respond to inquiries to ensure smooth security operations.

Qualifications

• Experience in an operational Control Room is essential.
• Good written and spoken English.
• Ability to multi-task and work under pressure.

Responsibilities

• Support the ECC operations with proactive security monitoring and incident response.
• Adhere to SOPs, AIs and Emergency Procedures.
• Operate technical systems for real-time monitoring and incident reporting.
• Deploy security resources promptly and document actions for review.
• Liaise with emergency services, tenants and public as required.

Skills

Control Room operations

SIA CCTV licence

Job description

Canary Wharf Management Limited is seeking a Control Room Officer to support the Estate Control Centre operations across the Canary Wharf security function. You will monitor security events, coordinate resources, and maintain accurate incident records while communicating with colleagues, tenants and the public.

The role requires proactive monitoring, timely information sharing and the ability to respond to inquiries to ensure smooth security operations.