ECC Security Control Room Specialist

CWG; Greater London; On-site; GBP 41,000 - 51,000; Full time

Benefits offered by this job

Diversity & inclusion

Flexible working

Learning opportunities

Employee benefits

Job summary

Canary Wharf Management Limited is seeking a Control Room Officer to support the Estate Control Centre (ECC) in Canary Wharf. You will monitor security operations, coordinate incidents, and maintain accurate records to ensure rapid, professional responses for tenants and the public.

The role requires effective communication, strong English, and a willingness to work varied shifts including nights. Experience in security or emergency services is preferred, and involvement with GDPR-compliant data

Qualifications

• Experience in an operational Control Room is essential. Experience in the emergency services, private security organisations or other major service provider’s is preferable.
• Applicants must understand the need for effective levels of customer service, with previous experience preferable.
• Individual must be capable of handling confidential information in a disciplined environment and able to act independently or with colleagues.
• Good written and spoken English with sound interpersonal skills.
• Team player with self-discipline, sound judgement, confidence and decisiveness.
• Ability to multitask and work accurately under pressure.
• Computer literacy with working knowledge of current computer systems and technical skills is essential.
• Must hold or achieve, during probation, the SIA public space surveillance licence (CCTV).
• Prepared to work a varied shift pattern including nights, weekends, and bank holidays.

Responsibilities

• Support the effective operation of the ECC, ensuring proactive security monitoring and incident response.
• Adhere to SOPs, AIs, and Emergency Procedures.
• Operate technical systems to monitor, detect, and respond to incidents with real-time data capture and reporting.
• Deploy security resources efficiently and ensure timely response to incidents.
• Prioritise incidents, ensure swift resolution, and maintain documentation.
• Liaise with emergency services and external agencies for coordinated responses.
• Accurately record incidents, actions, and updates in the IMS.
• Monitor telephone, radio, and other platforms, escalating as necessary.
• Provide clear information to internal teams, external agencies, and stakeholders.
• Assist the public, tenants, and external organisations with queries and maintain professional conduct.
• Maintain awareness of estate layout and occupancy to support decision-making.
• Undertake health, safety and welfare responsibilities as required.

Skills

Control Room

Customer service

English fluency

Team player

Multitasking under pressure

Computer literacy

SIA CCTV licence

Job description

Canary Wharf Management Limited is seeking a Control Room Officer to support the Estate Control Centre (ECC) in Canary Wharf. You will monitor security operations, coordinate incidents, and maintain accurate records to ensure rapid, professional responses for tenants and the public.

The role requires effective communication, strong English, and a willingness to work varied shifts including nights. Experience in security or emergency services is preferred, and involvement with GDPR-compliant data