Estate Liaison Officer

Home Group Limited; Wetherby; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

34 days leave

Health cash plan

Instant pay access

Career development

Family friendly policies

Job summary

Home Group Limited in the United Kingdom is seeking a proactive professional to be the voice of the customer, guiding repairs and maintenance to meet residents' needs and prevent issues from escalating.

This 12-month full-time contract requires a business vehicle, a DBS check paid by us, and a generous benefits package including 34 days of leave and a health cash plan. Join a team dedicated to wellbeing and progressing careers through training and development.

Qualifications

• Experience overseeing maintenance works through to successful completion.
• Ability to explain technical details in a way customers understand.
• Strong stakeholder skills and confidence to hold others to account.
• Tenacity to resolve complex complaints and keep customers at the heart.
• Skills to analyse data and turn insight into action plans for improvement.

Responsibilities

• What you'll do will involve being the voice of the customer and ensuring repairs meet residents' needs.

Skills

Maintenance oversight

Customer listening

Stakeholder management

Data analysis

Problem solving

Job description

Salary £32,262 per annum plus great benefits including Health Cash Plan Home, a place where you belong If you're tired of jobs where customers feel like an afterthought, this is your switch. Join us and make sure every repair and maintenance job feels right for the people living there. You'll be the voice of the customer, solving problems before they accelerate and shaping better ways of working. Go home each day knowing you've made a real difference. What you'll do

Why join us

You'll have the freedom to shape your diary and the backing of a brilliant team. We'll invest in your career with training and progression opportunities, so you can grow with us. Be part of one of the UK's Great Places to Work! We can't offer a CoS for this role

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

Required experience

• Experience overseeing maintenance works through to successful completion.
• Ability to explain technical details in a way customers understand.
• Strong stakeholder skills and confidence to hold others to account.
• Tenacity to resolve complex complaints and keep customers at the heart.
• Skills to analyse data and turn insight into action plans for improvement.

Additional requirements

• Temporary (12 months contract), full time (37.5 hpw). You'll work core hours between Monday and Friday with flexibility built in.
• You need a vehicle insured for business use, and we pay your mileage.
• You need a Basic DBS check that we pay for.

What's in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a "me day"), with the option to buy 5 more each year
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Instant pay access with Stream
• Top 20 in the UK for Wellbeing
• Career path with development and excellent training package.
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support