Estate Liaison Officer

Home Group Limited; Leeds; Hybrid; GBP 27,000 - 37,000; Full time

Benefits offered by this job

34 days leave

Health cash plan

Instant pay access

Wellbeing recognition

Career development

Job summary

Home Group Limited in Leeds is seeking a role to oversee maintenance works, ensuring quality standards are met and acting as the customer voice during repairs across Yorkshire, with a mix of site and home-based work.

You will analyse feedback to drive improvements, handle complex complaints, and support teams to keep homes safe and well maintained, with a 37.5 hpw schedule and a 12-month temporary contract.

Qualifications

• Experience overseeing maintenance works through to successful completion.
• Ability to explain technical details in a way customers understand.
• Strong stakeholder skills and confidence to hold others to account.
• Tenacity to resolve complex complaints and keep customers at the heart.
• Skills to analyse data and turn insight into action plans for improvement.

Responsibilities

• Oversee maintenance works and ensure quality standards are met.
• Act as the key contact for customers during repairs and resolve issues fast.
• Represent the customer voice with contractors and internal teams.
• Analyse feedback and data to drive improvements in service delivery.
• Support teams to keep homes safe, compliant and maintained to a high standard.
• You'll cover our patch across Yorkshire, working in communities most of the week and spending the others at our Leeds office or from home.

Skills

Maintenance oversight

Explain technical details to customers

Stakeholder management

Problem resolution

Data analysis for improvements

Job description

Salary and benefits

Salary £32,262 per annum plus great benefits including Health Cash Plan

Home, a place where you belong If you're tired of jobs where customers feel like an afterthought, this is your switch. Join us and make sure every repair and maintenance job feels right for the people living there. You'll be the voice of the customer, solving problems before they escal

What you’ll do

• Oversee maintenance works and make sure quality standards are met.
• Act as the key contact for customers during repairs and resolve issues fast.
• Represent the customer voice with contractors and internal teams.
• Analyse feedback and data to drive improvements in service delivery.
• Support teams to keep homes safe, compliant and maintained to a high standard.
• You'll cover our patch across Yorkshire, working in communities most of the week and spending the others at our Leeds office or from home.

Why join us

You’ll have the freedom to shape your diary and the backing of a brilliant team. We'll invest in your career with training and progression opportunities, so you can grow with us. Be part of one of the UK's Great Places to Work! We can't offer a CoS for this role.

Requirements

• Experience overseeing maintenance works through to successful completion.
• Ability to explain technical details in a way customers understand.
• Strong stakeholder skills and confidence to hold others to account.
• Tenacity to resolve complex complaints and keep customers at the heart.
• Skills to analyse data and turn insight into action plans for improvement.
• Temporary (12 months contract), full time (37.5 hpw). You'll work core hours between Monday and Friday with flexibility built in.
• You need a vehicle insured for business use, and we pay your mileage.
• You need a Basic DBS check that we pay for.

What's in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a "me day"), with the option to buy 5 more each year
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Instant pay access with Stream
• Top 20 in the UK for Wellbeing
• Career path with development and excellent training package.
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support