ER Operations Lead - UK & Canada

Just Eat Takeaway.com; Epsom; On-site; GBP 65,000 - 100,000; Full time

Job summary

Just Eat Takeaway.com is seeking an Employee Relations Manager to lead ER operations across the UK and Canada within the People Services team. You will drive compliance with UK employment law while aligning with our global ER strategy, focusing on performance, discipline, grievances, org design support, and absence management.

You will triage tribunal claims, handle escalations, coach the team, and deliver data-driven insights to improve workplace relations.

Qualifications

• Experience in Employee Relations or HRBP in global orgs.
• Strong knowledge of UK Employment Legislation and tribunals.
• CIPD Level 5 required; Level 7 a plus.
• Proven leadership and coaching skills.
• Experience with ER policies and investigations.

Responsibilities

• Triages employment tribunal claims and legal matters.
• Provide guidance on disciplinary, grievance, and Speak Up cases.
• Lead ER operations across UK and Canada.
• Collaborate with HRBPs, legal teams, and external counsel.
• Analyze ER data to drive improvements.

Skills

Employee relations

HR business partnering

UK employment law

Tribunal processes

CIPD Level 5

CIPD Level 7

Team leadership

Stakeholder management

Data-driven insights

Travel willingness

Education

CIPD Level 5 or equivalent

CIPD Level 7 (bonus)

Tools

Workday

Jira Service Management

Job description

Just Eat Takeaway.com is seeking an Employee Relations Manager to lead ER operations across the UK and Canada within the People Services team. You will drive compliance with UK employment law while aligning with our global ER strategy, focusing on performance, discipline, grievances, org design support, and absence management.

You will triage tribunal claims, handle escalations, coach the team, and deliver data-driven insights to improve workplace relations.