Employee Relations Lead, UK & Canada | Data-Driven ER

Just Eat Takeaway.com; Chertsey; On-site; GBP 65,000 - 90,000; Full time

Job summary

Just Eat Takeaway.com is seeking an Employee Relations Manager to lead ER operations across the UK and Canada within the People Services team. You will triage tribunal claims, guide disciplinary and grievance processes, and deliver data-driven insights that improve workplace relations and performance.

You will own a designated ER pillar, drive consistency with business goals, coach the ER team, and collaborate with global HR and legal teams to align strategies.

Qualifications

• Experience in Employee Relations or HR Business Partnering within global organizations.
• Strong practical knowledge of UK Employment Legislation, tribunal processes, and compliance frameworks.
• CIPD Level 5 (or equivalent professional experience); CIPD Level 7 is a plus.
• Proven team leadership and coaching skills, helping team members succeed and develop.
• Deep understanding of ER policies, complex investigations, and conflict resolution (including Speak Up cases).
• Awareness of (or eagerness to quickly learn) Canadian employment law frameworks.
• Excellent stakeholder management and communication skills to influence across all organizational levels.
• Passion for using data and metrics to identify opportunities, solve problems, and make a lasting impact.
• Commitment to our values-Lead, Deliver, Care-and driving a collaborative, customer-centric culture.
• Ability to travel internationally (approx. 10-15% of the time) to support regional teams.

Responsibilities

• Lead ER operations across the UK and Canada, ensuring local compliance while supporting global alignment.
• Hold strategic ownership for one designated ER pillar, driving consistency and excellence linked to business goals.
• Manage and triage UK employment tribunal claims and legal matters, partnering with external counsel when required.
• Provide expert guidance and escalation support on complex disciplinary, grievance, and Speak Up cases.
• Analyze ER case data and trends to deliver actionable recommendations and drive continuous improvement.
• Coach, mentor, and develop your team, supporting career growth through our ER framework.
• Facilitate ER representation during restructures, ensuring clear roles, consistent processes, and employee support.
• Collaborate with global HR stakeholders, HRBPs, and legal teams to align strategies and deliver impact.
• Leverage HR data tools and case management platforms like Workday and Jira Service Management effectively.
• Explore and implement innovative, smart ways of working to optimize team productivity and clarity.

Skills

Employee relations

HRBP experience

Stakeholder management

Data-driven mindset

Education

CIPD Level 5

CIPD Level 7

Tools

Workday

Jira Service Management

Job description

Just Eat Takeaway.com is seeking an Employee Relations Manager to lead ER operations across the UK and Canada within the People Services team. You will triage tribunal claims, guide disciplinary and grievance processes, and deliver data-driven insights that improve workplace relations and performance.

You will own a designated ER pillar, drive consistency with business goals, coach the ER team, and collaborate with global HR and legal teams to align strategies.