Employee Relations Lead, UK & Canada

Just Eat Takeaway.com; Tendring; On-site; GBP 80,000 - 110,000; Full time

Job summary

Just Eat Takeaway.com is seeking an Employee Relations Manager to lead ER operations across the UK and Canada within the People Services team. You will balance local regulatory compliance with global ER strategy across five pillars: Performance, Disciplinary, Grievances, Org Design Support, and Absence Management.

You will triage tribunal claims, manage escalations, and deliver data-driven insights to raise the bar and foster positive workplace relationships. Travel 10–15% is expected.

Qualifications

• Experience in Employee Relations within a matrixed, global organisation.
• Strong knowledge of UK Employment Legislation and tribunal processes.
• CIPD Level 5 (Level 7 is a plus) with proven people leadership.
• Proven ability to lead and coach teams and influence stakeholders.
• Data-driven mindset with ability to analyse ER data and trends.

Responsibilities

• Lead ER operations across UK and Canada, ensuring local compliance and global alignment.
• Own one ER pillar and drive consistency with business goals.
• Triage UK tribunal claims and coordinate with external counsel as needed.
• Provide escalation support on disciplinary, grievance and Speak Up cases.
• Analyse ER data to drive actionable recommendations and continuous improvement.
• Coach and develop the ER team to support career growth.
• Support restructures with clear roles and processes, ensuring employee support.
• Collaborate with global HR, HRBPs and legal to align ER strategies and impact.
• Utilise Workday and Jira Service Management for case management.

Skills

ER/HRBP experience

UK employment law

CIPD Level 5/7

leadership & coaching

stakeholder management

data-driven decisions

travel readiness

Education

CIPD Level 5 (Level 7 a plus)

Tools

Workday

Jira Service Management

Job description

Just Eat Takeaway.com is seeking an Employee Relations Manager to lead ER operations across the UK and Canada within the People Services team. You will balance local regulatory compliance with global ER strategy across five pillars: Performance, Disciplinary, Grievances, Org Design Support, and Absence Management.

You will triage tribunal claims, manage escalations, and deliver data-driven insights to raise the bar and foster positive workplace relationships. Travel 10–15% is expected.