ER Advisor - Hybrid, Complex Case Expert

Helping Hands Home Care; Stratford-on-Avon; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Hybrid working from Alcester office

Career development

Job summary

Helping Hands Home Care is seeking an ER Advisor to join the Central People team. You will manage end-to-end employee relations cases, advise managers, and help shape People policies while ensuring compliance with employment law across a national care network.

The role offers hybrid work from our Alcester office and a supportive team culture focused on growth, continuous improvement, and kindness.

Qualifications

• Proven experience in an ER or People Advisor role handling complex, high-volume caseloads.
• Strong working knowledge of UK employment law and HR best practice.
• Experience in a fast-paced, regulated environment.

Responsibilities

• Managing end-to-end employee relations cases, including disciplinary, grievance, capability and absence matters.
• Advising managers on safeguarding issues in line with care sector standards.
• Ensuring consistent application of People policies and employment law across the business.
• Contributing to the review and development of People policies and processes.
• Maintaining accurate case documentation in line with legal and organisational standards.
• Working closely with People Business Partners, Safeguarding, L&D and Operational leaders.

Skills

ER Advisor

HR knowledge

UK employment law

Stakeholder influence

Organisational skills

CIPD Level 5

Driving licence

Job description

Helping Hands Home Care is seeking an ER Advisor to join the Central People team. You will manage end-to-end employee relations cases, advise managers, and help shape People policies while ensuring compliance with employment law across a national care network.

The role offers hybrid work from our Alcester office and a supportive team culture focused on growth, continuous improvement, and kindness.