ER Advisor

Helping Hands Home Care; Stratford-on-Avon; Hybrid; GBP 32.000 - 40.000; Vollzeit

Benefits dieser Stelle

Hybrid working from Alcester office

Career development

Zusammenfassung

Helping Hands Home Care is seeking an ER Advisor to join the Central People team. You will manage end-to-end employee relations cases, advise managers, and help shape People policies while ensuring compliance with employment law across a national care network.

The role offers hybrid work from our Alcester office and a supportive team culture focused on growth, continuous improvement, and kindness.

Qualifikationen

• Proven experience in an ER or People Advisor role handling complex, high-volume caseloads.
• Strong working knowledge of UK employment law and HR best practice.
• Experience in a fast-paced, regulated environment.

Aufgaben

• Managing end-to-end employee relations cases, including disciplinary, grievance, capability and absence matters.
• Advising managers on safeguarding issues in line with care sector standards.
• Ensuring consistent application of People policies and employment law across the business.
• Contributing to the review and development of People policies and processes.
• Maintaining accurate case documentation in line with legal and organisational standards.
• Working closely with People Business Partners, Safeguarding, L&D and Operational leaders.

Kenntnisse

ER Advisor

HR knowledge

UK employment law

Stakeholder influence

Organisational skills

CIPD Level 5

Driving licence

Jobbeschreibung

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers. At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.

Department

People

Location

Alcester

Compensation

£36,000 / year

We’re now looking for an ER Advisor to join our Central People team, providing expert ER support across our national care network. You’ll be part of a collaborative, supportive function where high standards, continuous improvement, and kindness go hand in hand — and where you’ll be trusted to manage complex cases while continuing to develop your professional capability.

Key Responsibilities

• Managing end-to-end employee relations cases, including disciplinary, grievance, capability and absence matters
• Advising managers on safeguarding issues in line with care sector standards
• Ensuring consistent application of People policies and employment law across the business
• Contributing to the review and development of People policies and processes
• Maintaining accurate case documentation in line with legal and organisational standards
• Working closely with People Business Partners, Safeguarding, L&D and Operational leaders

Skills, Knowledge and Expertise

• Proven experience in an ER or People Advisor role managing complex, high-volume caseloads
• Strong working knowledge of UK employment law and HR best practice
• Experience working in a fast-paced, regulated environment
• Excellent communication skills and the ability to influence stakeholders at all levels
• Strong organisation, judgement and attention to detail
• CIPD Level 5 qualified (or working towards)
• Full UK driving licence and access to a car

Benefits

• A meaningful role supporting colleagues who deliver life-changing care
• A supportive, inclusive People team with a strong development culture
• Genuine opportunities for growth and progression
• Hybrid working from our Alcester Support Office
• The chance to make a real impact in a national care organisation
• A workplace where every voice is valued and everyone is welcome