EPR Analyst

The Methodist Church in Britain; Chertsey; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Full range of NHS benefits and bonuses

Continuing professional development

Job summary

Ashford and St Peter's Hospitals NHS Foundation Trust is seeking an experienced EPR Support Engineer to join the EPR team. You will provide first-line build support for the Millennium EPR, maintain standard catalogue and clinic configurations, and assist with system upgrades and enhancements to meet Trust needs.

The role requires degree-level education and evidence of continuing professional development, with significant experience in Oracle Health Millennium solutions and NHS systems.

Qualifications

• Degree level education or equivalent experience.
• Evidence of continuing professional development.

Responsibilities

• Provide first-line clinical system build support for the EPR
• Build and maintain standard catalogue and clinic configuration changes
• Support the development and enhancement of the EPR in line with Trust needs
• Assist in planning, testing and implementing system upgrades
• Respond to and resolve user queries and incidents via the service desk
• Troubleshoot system issues and work with relevant teams to resolve problems quickly
• Carry out system administration and data management tasks
• Maintain master files, tables and configurations within Millennium EPR
• Deliver EPR technical support within agreed service levels
• Ensure data accuracy and quality validation within the system
• Ensure change control processes are followed
• Provide technical advice to system users to improve system utilisation

Skills

NHS systems

Communication

Change control

Troubleshooting

Problem solving

Security awareness

Education

Degree level education

Tools

Oracle Health Millennium

Job description

This technical post sits in the EPR team at Ashford and St Peter's Hospitals NHS Foundation Trust, where the post holder helps build, maintain and support the Oracle Health Millennium electronic patient record. Day to day the work centres on first-line build support, standard catalogue and clinic configuration changes, system upgrades and resolving service desk queries. Work may occasionally cross into Royal Surrey under the Group partnership, and the post liaises with Oracle Health managed services, so flexibility is needed. Sponsorship will not be available for this role.

What the job involves

• Provide first-line clinical system build support for the EPR
• Build and maintain standard catalogue and clinic configuration changes aligned to service requirements
• Support the development and enhancement of the EPR in line with Trust needs
• Assist in planning, testing and implementing system upgrades
• Respond to and resolve user queries and incidents via the service desk
• Troubleshoot system issues and work with relevant teams to resolve problems quickly
• Carry out system administration and data management tasks
• Maintain master files, tables and configurations within Millennium EPR
• Deliver EPR technical support within agreed service levels
• Ensure data accuracy and quality validation within the system
• Ensure change control processes are followed
• Provide technical advice to system users to improve system utilisation

What’s required

Qualifications

• Degree level education or equivalent experience
• Evidence of continuing professional development

Experience

• Significant experience with Oracle Health Millennium solutions
• Supporting build and maintenance of Oracle Health Millennium solutions

Skills & knowledge

• High level understanding of NHS systems and environments
• Proven knowledge of designing and managing highly secure and complex systems
• Knowledge of the Trust's vision, values and strategic objectives
• Ability to communicate effectively with users
• Ability to follow change control processes
• Ability to quickly assess complex situations and provide practical solutions

Other

• Customer-focused service
• Flexibility, including taking on unscheduled tasks
• Strong IT and digital skills including Microsoft Office

Nice to have

• IT related qualification
• Good understanding of the patient journey and the challenges clinicians face using an EPR system
• Working understanding of ITIL service management and methodology processes

What’s offered

• Full range of NHS benefits and discounts
• Continuous professional development