Product Support Analyst

The Methodist Church in Britain; Stanton Hill; On-site; GBP 35,000 - 43,000; Full time

Job summary

Chesterfield Royal Hospital NHS Foundation Trust is seeking an EPR Support Analyst for a 17-month post to assist with the Nervecentre EPR implementation. The role is largely onsite, with travel across three sites and requires go-live support during unsociable hours.

You will configure EPR features, troubleshoot issues, answer user queries, and maintain documentation, working with clinical and technical teams and supplier specialists to ensure a smooth EPR operation.

Qualifications

• A-Level or equivalent in health informatics, IT or related discipline.
• Experience in healthcare or IT system support.
• Experience logging, triaging and resolving incidents.
• Maintaining documentation and version control.
• Experience presenting to stakeholders.
• Experience in configuration and testing, including automated testing systems.

Responsibilities

• Configure EPR features to specification within the EPR system.
• Troubleshoot issues and resolve them promptly.
• Answer user queries and support users during implementation and optimisation.
• Provide go-live support, including unsociable hours.
• Work with supplier product specialists, clinical and technical staff to keep the EPR solution running smoothly.
• Maintain accurate documentation.
• Support testing activities.
• Demonstrate the product to stakeholders in groups and one to one.

Skills

Health informatics

IT support

Office 365

Communication

Project coordination

Education

A-Level or equivalent

Tools

EPR systems

Job description

This 17-month post supports the Nervecentre EPR implementation at Chesterfield Royal Hospital NHS Foundation Trust and reports to the EPR Product Analyst. The analyst configures EPR features to specification, troubleshoots issues, answers user queries, keeps documentation current and supports testing, working alongside supplier specialists and clinical teams. The role is mainly onsite with travel across the three sites and includes unsociable hours for go-live support. No Certificate of Sponsorship is offered, so applicants needing sponsorship will not be considered.

What the job involves

• Configure EPR features to specification within the EPR system
• Troubleshoot issues and resolve them promptly
• Answer user queries and support users during implementation and optimisation
• Provide go-live support, including unsociable hours
• Work with supplier product specialists, clinical and technical staff to keep the EPR solution running smoothly
• Maintain accurate documentation
• Support testing activities
• Demonstrate the product to stakeholders in groups and one to one

Qualifications

• A-Level or equivalent experience in health informatics, IT or a related discipline

Experience

• System or application support in a healthcare or IT environment
• Logging, triaging and resolving incidents
• Maintaining documentation and version control
• Presenting to a range of stakeholders
• Experience in configuration standards and application testing, including automated testing systems

Skills & knowledge

• Strong organisational skills and attention to detail
• Proficiency in Office 365 applications
• Excellent communication and interpersonal skillsManaging multiple priorities and working under pressure
• Basic understanding of clinical safety and IG compliance

Other

• Collaborative, professional and proactive approach with clinical and technical teams
• Commitment to NHS values and confidentiality
• Ability to travel between sites and other locations
• Onsite support during key periods, including unsociable hours
• Ability to work flexibly to meet programme demands

Nice to have

• Formal IT or project support qualification, such as ITIL Foundation or PRINCE2 Foundation
• Training in EPR systems or healthcare informatics
• Experience with EPR systems or healthcare digital programmes
• Exposure to testing processes and quality assurance
• Understanding of clinical workflows and coding standards (SNOMED CT, dm+d)
• Knowledge of governance frameworks and change control processes
• Nervecentre configuration experience, or substantial application configuration and JavaScript experience
• Adaptability to changing priorities and willingness to learn new skills