Product Analyst

The Methodist Church in Britain; Stanton Hill; On-site; GBP 35,000 - 48,000; Full time

Job summary

Chesterfield Royal Hospital is seeking an EPR Analyst to join the EPR programme. You will support design, configuration and optimisation of the EPR system, gather requirements, map workflows and maintain accurate documentation.

The role involves liaising with clinical teams, suppliers and technical specialists, and providing go-live support across sites. The position requires degree-level health informatics/IT education and experience in healthcare or IT environments.

Qualifications

• Understanding of clinical workflows and operational processes.
• Excellent communication and stakeholder engagement.
• Managing multiple priorities and working under pressure.
• Interpreting supplier release notes and managing upgrades.
• Strong analytical and problem-solving skills.

Responsibilities

• Support the design, configuration and optimisation of the EPR system.
• Gather requirements and analyse clinical and operational workflows.
• Produce accurate documentation of requirements, workflows and configuration.
• Act as a bridge between clinical teams, technical specialists and suppliers.
• Provide detailed analysis to inform product decisions and configuration standards.
• Manage a team to deliver a discrete configuration package where required.
• Contribute to testing, data validation and adoption activities.
• Ensure the EPR solution meets user needs and safety and governance requirements.
• Demonstrate the product to stakeholders in groups and one to one.
• Provide onsite go-live support, including unsociable hours.

Skills

Clinical workflows

Communication

Prioritization

Release notes

Analytical thinking

Education

Degree-level education (health informatics / IT)

Job description

This 14-month fixed-term post sits within the EPR programme at Chesterfield Royal Hospital, where the Trust is rolling out Nervecentre EPR. The analyst supports the EPR Product Specialist in designing, configuring and optimising the system, gathering requirements, mapping workflows and keeping documentation accurate. The work is mainly onsite, with travel across the Trust's three sites and unsociable hours for go-live support. No Certificate of Sponsorship is offered, so applicants needing sponsorship will not be considered.

What the job involves

• Support the design, configuration and optimisation of the EPR system
• Gather requirements and analyse clinical and operational workflows
• Produce accurate documentation of requirements, workflows and configuration
• Act as a bridge between clinical teams, technical specialists and suppliers
• Provide detailed analysis to inform product decisions and configuration standards
• Manage a team to deliver a discrete configuration package where required
• Contribute to testing, data validation and adoption activities
• Ensure the EPR solution meets user needs and safety and governance requirements
• Demonstrate the product to stakeholders in groups and one to one
• Provide onsite go-live support, including unsociable hours

Qualifications

• Degree-level education or equivalent experience in health informatics, IT or a related discipline

Experience

• Business analysis or system configuration within a healthcare or IT environment
• Requirements gathering and workflow documentation
• Supporting SIT and UAT testing and defect resolution
• Configuration standards and application testing, including automated testing systems
• Familiarity with specialist features such as PAS, ePrescribing, theatres, ED, clinical documentation and investigations
• Providing product demonstrations to a range of stakeholders and groups

Skills & knowledge

• Understanding of clinical workflows and operational processes
• Excellent communication and stakeholder engagement
• Managing multiple priorities and working under pressure
• Interpreting supplier release notes and managing upgrades
• Strong analytical and problem-solving skills

Other

• Collaborative approach with clinical and technical teams
• Commitment to NHS values and patient safety
• Ability to travel between sites and support onsite during key periods, including unsociable hours
• Ability to work flexibly to meet programme demands

Nice to have

• Experience with EPR systems or healthcare digital programmes
• Nervecentre configuration experience
• JavaScript training to level 2 or significant JavaScript use within an EPR system
• Formal business analysis or project qualification, such as BCS BA or PRINCE2 Foundation
• Training in process mapping or configuration tools, or proficiency in them
• Familiarity with SNOMED CT and dm+d
• Knowledge of clinical safety standards DCB0129 and DCB0160 and IG compliance
• Experience managing a team to deliver a work package