EPR Analyst

NHS Jobs; Chertsey; On-site; GBP 35,000 - 45,000; Full time

Job summary

NHS Jobs in the United Kingdom seeks an IT/Applications Support professional to maintain and build EPR catalogues, respond to service desk queries, perform system administration, and ensure data quality within the Millennium EPR environment.

You will troubleshoot issues, manage master data and configurations, document procedures, engage stakeholders, and support digital transformation while upholding NHS governance.

Responsibilities

• Maintain and build EPR catalogues and clinic configurations.
• Respond to and resolve user queries and incidents via the service desk.
• Perform system administration and data management tasks.
• Ensure data accuracy and quality validation within the system.
• Troubleshoot system issues and work with relevant teams to resolve problems quickly.
• Maintain master files, tables, and configurations within Millennium EPR; support testing of new releases and updates.
• Document application support procedures and system processes.
• Build strong relationships and provide specialist advice to stakeholders.
• Communicate technical issues clearly to non-technical users.
• Act as a champion for digital transformation and safe patient care.
• Work with some independence, prioritising tasks and managing workload.
• Handle unpredictable workloads and competing priorities.
• Follow organisational policies and team-based workload allocation.
• Maintain continuous professional development and technical skills.
• Participate in training, user support, and knowledge sharing.
• Uphold Trust values (Patients First, Personal Responsibility, Passion for Excellence, Pride in Team).
• Ensure compliance with governance, data protection, and NHS regulations.

Job description

A. Core Responsibilities

• Maintain and build EPR catalogues and clinic configurations.
• Respond to and resolve user queries and incidents via the service desk.
• Perform system administration and data management tasks.
• Ensure data accuracy and quality validation within the system.

B. Operational & Technical Duties

• Troubleshoot system issues and work with relevant teams to resolve problems quickly.
• Maintain master files, tables, and configurations within Millennium EPR Support testing of new releases and updates.
• Document application support procedures and system processes.

C. Communication & Stakeholder Engagement

• Build strong relationships and provide specialist advice to stakeholders.
• Communicate technical issues clearly to non-technical users.
• Act as a champion for digital transformation and safe patient care.

D. Autonomy & Work Management

• Work with some independence, prioritising tasks and managing workload.
• Handle unpredictable workloads and competing priorities.
• Follow organisational policies and team-based workload allocation.

E. Training & Development

• Maintain continuous professional development and technical skills.
• Participate in training, user support, and knowledge sharing.

F. General Responsibilities

• Uphold Trust values (Patients First, Personal Responsibility, Passion for Excellence, Pride in Team).
• Ensure compliance with governance, data protection, and NHS regulations.