Systems Support Lead

The Methodist Church in Britain; Sefton; On-site; GBP 65,000 - 85,000; Full time

Job summary

Liverpool University Hospitals Group is seeking a Senior Systems Support Lead to optimise, develop and support clinical systems across the Liverpool area. You will gather workflow needs, configure software, and lead projects with considerable autonomy, collaborating with CCIO and senior staff.

The role covers implementation go-lives, end-user training, and interface resolution across Trust sites, with a focus on NHS data standards and reliable system performance.

Qualifications

• Degree level or equivalent experience in a relevant field.
• Experience working with patient administration or clinical systems.
• Ability to translate user requirements into configured IT-enabled processes.

Responsibilities

• Configure and develop clinical system functionality after change control.
• Lead optimisation work with CIO and end users.
• Investigate and fix complex system faults across Trust sites.
• Gather workflow requirements and map to configured processes.
• Lead clinical system testing for specialist areas.
• Provide first-line support and escalate to Allscripts, Hyland, and EMIS teams.
• Coordinate training plans and content with system trainers.
• Resolve interface issues with the Integration Manager.
• Map user roles to secure access and create accounts.
• Produce reports and data analysis from clinical systems.
• Support upgrades with the Digital systems team.

Skills

Clinical systems

Change management

User requirements

Training delivery

Education

Degree level or equivalent experience

Tools

Allscripts

Hyland

EMIS

SQL queries

Job description

This senior Systems Support Lead post sits in the systems team supporting clinical systems across the Liverpool University Hospitals Group, with links to Liverpool Heart and Chest Hospital. The work covers optimising, developing and supporting clinical systems, from gathering workflow needs to configuring software and supporting training. The role leads projects and new developments with considerable autonomy and works across all Trust sites. Knowledge of NHS clinical systems and flexibility for go-live phases are central to fit.

What the job involves

• Configure and develop clinical system functionality once change control approves it
• Lead optimisation work with the CCIO, senior administrative staff and end users
• Investigate and fix specialist and complex system and application faults
• Gather clinical workflow requirements and turn them into configured IT-enabled processes
• Lead clinical system testing for specialist areas
• Provide first-line support and escalate to Allscripts, Hyland and EMIS support
• Lead on passing new developments to system trainers and help build training plans and content
• Liaise with the Integration Manager to resolve interface issues
• Map user and role profiles to secure access to patient records and create user accounts
• Produce reports and data analysis from the clinical systems
• Support technical upgrades with the Digital systems team and IT technical staff
• Agree business continuity requirements with users and service leads under EPR Manager and CCIO guidance

Qualifications

• Degree level, or equivalent knowledge gained through experience

Experience

• Working in a team involved in patient administration systems
• Supporting Trust-wide systems, including clinical systems
• Communicating issues to non-technical staff
• Working with suppliers and external organisations, including their operational processes
• Defining user requirements and interpreting them for system suppliers

Skills & knowledge

• Organisation, attention to detail and handling changing requirements
• Excellent communication and interpersonal skills
• Working collaboratively with staff of all disciplines
• Leading workshops and presenting to groups of staff
• Significant knowledge of working practices where clinical systems are used

Other

• Working unsupervised and managing own time and workload
• Making judgements based on analysis and investigation of issues
• Enthusiasm and motivation to enhance the service
• Working across all sites where required
• Flexibility for implementation go-live phases

Nice to have

• PRINCE2 Foundation
• Specialist IT qualification
• Microsoft Project and Visio
• Knowledge of system integration
• Knowledge of NHS data definitions and standards, and ability to interpret NHS policy and advise on it