Application Support Administrator

The Methodist Church in Britain; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Family friendly policies

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust is seeking an IT Support role within the digital team. You will handle 1st and 2nd line incidents, support EPR, PAS and T-Pro, and work with clinical staff to ensure accurate patient information across systems.

You will log requests, contribute to system upgrades, and help staff adopt new digital workflows while maintaining data quality and system performance.

Qualifications

• Degree in an IT-related subject or equivalent demonstrable experience.
• Experience providing 1st/2nd line application support in a service environment.
• Significant experience supporting patient-based IT systems (e.g., T-Pro, CRIS, PICS).
• Familiarity with patient documentation, patient information systems and care pathways.
• Experience setting up user accounts and advising on how work is submitted.

Responsibilities

• Provide first and second-line support, resolving incidents promptly.
• Log and manage complex user requests in the ITSM system.
• Provide specialist support for EPR, PAS, T-Pro and related applications.
• Maintain data quality and integrity across EPR, PAS and related systems.
• Assist staff with using digital systems and new workflows.

Skills

User guidance

Communication

Problem diagnosis

Data analysis

Time management

MS Office

Education

IT-related degree or equivalent experience

Job description

This role sits in the digital team of The Royal Orthopaedic Hospital NHS Foundation Trust, working alongside clinical and operational staff. The post holder provides first and second-line support, investigation and configuration for the Electronic Patient Record, PAS and T-Pro. The focus is on resolving incidents, supporting upgrades and new functionality, and keeping patient information accurate across these systems. Applicants need a degree in an IT-related subject or equivalent experience, plus prior work supporting a patient-based IT system.

What the job involves

• First and second-line application support, resolving incidents and service requests promptly
• Logging and managing complex user support requests in the ITSM system
• Specialist support for the EPR, PAS, T-Pro and associated clinical and administrative applications
• Developing technical, functional and system-specific knowledge of these applications
• Understanding clinical and administrative processes and patient pathways, including where information is entered, exchanged, validated, audited and stored
• Working with clinical and operational teams to find system bottlenecks and improve models of care and processes
• Day-to-day administration, configuration, maintenance and optimisation of supported applications
• Maintaining the integrity, quality and accuracy of information in the EPR, PAS, T-Pro and associated systems, acting on recurring data-quality issues
• Supporting incident resolution, system changes, testing and upgradesHelping staff use digital systems effectively, including introducing new applications and digital workflows
• Contributing to continuous improvement and lifecycle maintenance of the EPR and associated applications

Qualifications

• Degree in an IT-related subject or equivalent demonstrable experience

Experience

• Application support within a service environment
• Significant experience supporting a patient-based IT system, e.g. T-Pro, CRIS, PICS
• Familiarity with patient documentation, patient information systems and care pathways
• Supporting systems administration, e.g. setting up user accounts and advising on how work is submitted
• Understanding of user issues and how they affect use of IT systems

Skills & knowledge

• Guiding users through systems, including informal training over the telephone
• Communicating technical issues to non-technical staff
• Identifying errors and omissions in complex reports and telling IT-related from user-related causes
• Analysing and interpreting data and information
• Working to tight deadlines and managing own workload
• Competent in Microsoft Office applications

Nice to have

• Evidence of continued professional development (CPD)
• Experience working within an NHS or healthcare environment

What’s offered

• Inclusive, family friendly and flexible working arrangements and policies
• Flexible working requests will be considered