EPOS Systems & Retail Tech Lead

University of Birmingham; Birmingham; On-site; GBP 33,000 - 36,000; Full time

Job summary

The University of Birmingham is seeking an EPOS Systems Support Manager to oversee the Food, Beverage and Retail technology landscape across the campus. You will act as the subject matter expert for EPOS, payment, loyalty and reporting systems, ensuring reliability and driving enhancements to maximise value and user satisfaction.

You will collaborate with operational managers, IT Services and external partners to identify opportunities for improvement, support system deployments, and ensure

Qualifications

• Educated to Degree level (or equivalent qualifications) or relevant technical qualification and extensive practical experience.
• PCI DSS qualification would be advantageous.
• Knowledge of EPOS, retail technology and payment systems within a complex operational environment.
• Understanding of PCI DSS principles.
• Knowledge of cloud-based platforms and integrations advantageous.

Responsibilities

• Act as lead specialist for Food, Beverage and Retail technology systems.
• Own the EPOS platform and ensure service availability and performance.
• Develop system enhancements in consultation with stakeholders.
• Lead implementation, testing and deployment of new functionality.
• Monitor system performance and implement improvements.
• Ensure retail systems align with standards and objectives.
• Evaluate new technologies to boost efficiency and customer experience.
• Lead administration of cloud-based retail tech platforms and services.
• Support equality, diversity and sustainability commitments.

Skills

EPOS systems

Retail tech

Stakeholder mgmt

Communication

Problem solving

Project delivery

Change adoption

Team collaboration

Education

Degree level or equivalent

Tools

EPOS technology

PCI DSS knowledge

Cloud platforms

Job description

The University of Birmingham is seeking an EPOS Systems Support Manager to oversee the Food, Beverage and Retail technology landscape across the campus. You will act as the subject matter expert for EPOS, payment, loyalty and reporting systems, ensuring reliability and driving enhancements to maximise value and user satisfaction.

You will collaborate with operational managers, IT Services and external partners to identify opportunities for improvement, support system deployments, and ensure