Retail Systems Lead: PCI, EPOS & Store Tech

PMC; Abingdon; On-site; GBP 45,000 - 65,000; Full time

Job summary

PMC Commerce is seeking a Retail Systems Manager to take day-to-day ownership of the technology underlying a multi-site retail operation. You will manage the systems, standards and suppliers, ensuring uptime and governance across EPOS, payments and stock systems.

This is not a service desk role; you will fix faults to standard, design out recurring issues, and coordinate with head office, stores and warehouse. You will travel to stores as needed and drive PCI DSS compliance.

Qualifications

• Experience owning IT or retail systems in a multi-site business.
• Track record of holding suppliers and managed service providers to SLA.
• Experience deciding what change goes in, what waits, and why.
• Working knowledge of EPOS, payments, stock systems and store networks.
• Confidence explaining technical issues to non-technical colleagues up to board level.
• Willingness to travel to stores and provide occasional out-of-hours cover.
• Retail experience, Graphene knowledge, PCI DSS awareness or ITIL Foundation would be a bonus.

Responsibilities

• Own the relationship with the managed service provider and hold them to the agreed standard
• Be the escalation point when an IT incident hits trading
• Run the change gate, so change lands without disrupting stores
• Own the technology plan for new store openings, refits and closures, and ensure stores open on time
• Manage supplier contracts, renewals and licence costs. Challenge price and performance
• Own PCI DSS compliance, including the Graphene payment solution, and keep the risk register current
• Work with stakeholders across head office, stores and warehouse to set priorities deliberately

Skills

IT/retail systems ownership

Supplier SLA management

Change management

EPOS & payments systems

Stock systems integration

Store networks

Executive communication

Job description

PMC Commerce is seeking a Retail Systems Manager to take day-to-day ownership of the technology underlying a multi-site retail operation. You will manage the systems, standards and suppliers, ensuring uptime and governance across EPOS, payments and stock systems.

This is not a service desk role; you will fix faults to standard, design out recurring issues, and coordinate with head office, stores and warehouse. You will travel to stores as needed and drive PCI DSS compliance.