Environment Admin & Customer Care Specialist

Basingstoke; Basingstoke; On-site; GBP 22,000 - 25,000; Full time

Job summary

The Environment Team at Basingstoke is seeking an experienced administrator to provide efficient support across Grounds Maintenance, Street Cleansing, Sports Maintenance and Play Areas, with a focus on Allotment and Cemetery services. Based at Wade Road Depot, you will handle a variety of duties.

You will respond to customer enquiries, assist allotment admin including inspections and meetings, assist cemetery admin including burial bookings and liaise with funeral directors and families, support

Qualifications

• Previous experience in customer-facing administration is essential.
• Experience with allotment or cemetery administration is desirable.
• Ability to support Health and Safety compliance.

Responsibilities

• Respond to customer enquiries and complaints on behalf of the Environment Team when the Contact Centre cannot assist.
• Assist with allotment administration, including site inspections and evening meetings with allotment groups and tenants.
• Assist with cemetery administration, including booking burial services and liaising with funeral directors, monument masons, grave owners, bereaved families and cemetery visitors.
• Provide administrative support to ensure Health and Safety compliance.
• Undertake other administrative tasks, including raising purchase orders and invoices, and managing PPE orders and stock control.

Skills

Customer service

Administrative support

Communication

Attention to detail

Job description

The Environment Team at Basingstoke is seeking an experienced administrator to provide efficient support across Grounds Maintenance, Street Cleansing, Sports Maintenance and Play Areas, with a focus on Allotment and Cemetery services. Based at Wade Road Depot, you will handle a variety of duties.

You will respond to customer enquiries, assist allotment admin including inspections and meetings, assist cemetery admin including burial bookings and liaise with funeral directors and families, support