Environment Team Administrator (Support Officer)

Basingstoke; Basingstoke; On-site; GBP 22,000 - 25,000; Full time

Job summary

The Environment Team at Basingstoke is seeking an experienced administrator to provide efficient support across Grounds Maintenance, Street Cleansing, Sports Maintenance and Play Areas, with a focus on Allotment and Cemetery services. Based at Wade Road Depot, you will handle a variety of duties.

You will respond to customer enquiries, assist allotment admin including inspections and meetings, assist cemetery admin including burial bookings and liaise with funeral directors and families, support

Qualifications

• Previous experience in customer-facing administration is essential.
• Experience with allotment or cemetery administration is desirable.
• Ability to support Health and Safety compliance.

Responsibilities

• Respond to customer enquiries and complaints on behalf of the Environment Team when the Contact Centre cannot assist.
• Assist with allotment administration, including site inspections and evening meetings with allotment groups and tenants.
• Assist with cemetery administration, including booking burial services and liaising with funeral directors, monument masons, grave owners, bereaved families and cemetery visitors.
• Provide administrative support to ensure Health and Safety compliance.
• Undertake other administrative tasks, including raising purchase orders and invoices, and managing PPE orders and stock control.

Skills

Customer service

Administrative support

Communication

Attention to detail

Job description

The Environment Team is seeking an experienced individual to provide efficient and effective administrative support services.

The Environment Team delivers a range of services, including Grounds Maintenance, Street Cleansing, Sports Maintenance, and Play Areas. In this role, you will support all of these services while working within a team primarily focused on the delivery of Allotment and Cemetery services.

Based at our Wade Road Depot, you will undertake a variety of duties, including:

• Responding to customer enquiries and complaints on behalf of the Environment Team where the Contact Centre is unable to provide further assistance.
• Assisting with allotment administration, including undertaking site inspections and attending evening meetings with allotment groups and tenants.
• Assisting with cemetery administration, including booking burial services, and liaising with Funeral Directors, Monumental Masons, grave owners, bereaved families, and cemetery visitors.
• Providing administrative support to ensure Health and Safety compliance.
• Undertaking other administrative support functions, including raising purchase orders and invoices, and managing PPE orders and stock control processes.

This is a varied administrative and customer-focused role, and previous experience of working with customers is essential.