Street Cleansing Operations & Admin Coordinator

Merton Council; Merton; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Training and development opportunities

Flexible shift pattern

Job summary

Merton Council is seeking a Street Cleansing Technical Officer to provide administrative and technical support to the Street Cleansing Team. You will manage enquiries, maintain systems and records, support service performance, and act as a key contact for staff, residents, councillors and stakeholders.

Based at Amenity Way Depot, Morden, this role offers varied responsibilities across administration, technical systems, customer service, and service support, with a flexible shift pattern and

Qualifications

• Experience providing administrative support within street cleansing, waste, environmental, or operational services.
• Excellent organisational skills with the ability to manage competing priorities.
• Strong IT skills with Microsoft 365 apps (Outlook, Excel, Word, Teams, PowerPoint, SharePoint).
• Experience with databases and management systems.
• Excellent verbal and written communication skills.
• Ability to build positive working relationships with colleagues, residents, contractors, and stakeholders.
• Strong attention to detail with a proactive problem-solving approach.
• Ability to work independently while supporting a wider team.
• Understanding of waste and street cleansing operations and relevant legislation is advantageous.

Responsibilities

• Manage and respond to service enquiries from residents, councillors, and stakeholders within agreed timescales
• Deliver professional front-of-house support and customer service
• Administer and maintain street cleansing systems, databases, and software platforms
• Manage multiple inboxes, triaging requests and directing work appropriately
• Prepare agendas, coordinate meetings, and produce accurate minutes
• Support managers with diary management and other administrative functions
• Maintain SharePoint and Teams sites, ensuring information and documentation remain up to date
• Raise purchase orders, invoices, and credit notes, and maintain financial records
• Support projects, performance reporting, and service improvement initiatives
• Ensure health and safety records, notices, and documentation are maintained and compliant

Skills

Admin support

Organisation

MS 365

Databases

Communication

Stakeholders

Attention to detail

Independent worker

Waste legislation

Tools

MS 365 applications

Job description

Merton Council is seeking a Street Cleansing Technical Officer to provide administrative and technical support to the Street Cleansing Team. You will manage enquiries, maintain systems and records, support service performance, and act as a key contact for staff, residents, councillors and stakeholders.

Based at Amenity Way Depot, Morden, this role offers varied responsibilities across administration, technical systems, customer service, and service support, with a flexible shift pattern and