Estates Environmental Co-ordinator

Platform Housing Group; Worcester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Learning and development opportunities

Employee wellbeing initiatives

On-site parking

Job summary

Platform Housing Group in Worcester is seeking an Administrator/Coordinator to join the Estates team as an Environmental Coordinator. You will provide administration and co-ordination support to Environmental Caretaking teams and management.

Based in our modern Worcester office near Shrub Hill station with free on-site parking, the role is full-time (40 hours/week, Monday to Friday). You will liaise with colleagues, contractors and local authorities to ensure services are delivered efficiently

Qualifications

• Educated to Level 3 in Business Administration or equivalent experience.
• Strong administration and organisational skills with attention to detail.
• Experience maintaining accurate records, databases and compliance documentation.
• Experience handling customer enquiries and complaints, including investigation and resolution.
• Understanding of environmental management standards beneficial.
• Experience in housing/environmental/facilities management desirable.

Responsibilities

• Coordinate and administer support to the Environmental Caretaking Teams and management.
• Advise customers, resolve queries, manage expectations, and provide proactive solutions.
• Schedule, route plan and allocate work within agreed timescales.
• Maintain service records, inspection logs and compliance documentation.
• Respond to enquiries via phone, email and written correspondence.

Skills

Administration

Organisation

Customer service

Record keeping

Compliance docs

Environmental mgmt

Housing experience

Education

Level 3 in Business Administration

Job description

Are you a dedicated and organised administrator who takes pride in delivering excellent administrative support?

We are looking for an experienced Administrator/Coordinator to join our growing Estates team as an Environmental Coordinator.

Based in our Worcester office, you will play a key role in coordinating the delivery of high-quality environmental caretaking services. You'll be at the heart of a busy operation, providing essential administration and coordination support to our Environmental Caretaking teams and management.

This is a varied role where you'll work closely with colleagues, customers, contractors and local authorities to make sure services are delivered efficiently, compliantly and to a high standard.

If you're highly organised, take pride in your work and enjoy making sure things run smoothly, we'd love to hear from you!

*Please note that the internal job title for this role is Environmental Co-ordinator*

Join our growing team where you can make a real difference to services that help create clean, safe and thriving communities. You'll be part of a supportive team, working with a wide range of stakeholders and contributing to the continuous improvement of our environmental services.

This is an exciting time to join us as we expand our environmental services across our homes.

What you’ll be doing:

• Provide coordination and administrative support to the Environmental Caretaking Teams and management.
• Advise and support customers in resolving queries and issues, managing expectations and identifying proactive solutions.
• Schedule, route plan and allocate work, ensuring tasks are prioritised and completed within agreed timescales.
• Maintain accurate systems, service records, inspection logs and compliance documentation.
• Respond to enquiries from across the business via phone, email and in writing.

What we’re looking for:

• Educated to Level 3 in Business Administration, or able to demonstrate equivalent relevant experience.
• Strong administration and organisational skills, with excellent attention to detail.
• Experience of maintaining accurate records, databases and compliance documentation.
• Experience of handling customer enquiries and complaints, including investigation and resolution.
• An understanding of environmental management standards would be beneficial
• Experience of providing administrative and coordination support within a housing, environmental or facilities management environment is desirable.

Where you’ll be based:

You’ll be based at our modern Worcester office, providing a comfortable and welcoming environment to work alongside colleagues and be part of our wider Estates team. Our office is conveniently located near Shrub Hill station, making it ideal for commuting by train, and we also offer free on-site parking for those who drive.

The role is full-time, with a working pattern of 40 hours per week, Monday to Friday. Occasional travel to other offices and locations may be required to attend meetings.

Some of the great benefits we can offer:

• 25 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and based on employee contributions)
• Learning and Development opportunities
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers