Entry-Level Renewals & Growth Associate

Derivia Intelligence Limited; Greater London; On-site; GBP 23,000 - 36,000; Full time

Job summary

Derivia Intelligence Limited is seeking an entry-level Renewals Specialist to manage renewals for a portfolio of subscription accounts and ensure on-time processing. You will learn how customers use our products, identify risks, and spot growth opportunities while receiving full training and support.

You will build relationships with key contacts, support onboarding, and maintain renewal data in Salesforce as you develop with the Sales Team across product lines and markets.

Qualifications

• Degree-level education or equivalent is preferred.
• Some experience in a customer-facing, sales or account management role is preferred.
• Interest in financial services markets and a willingness to learn is required.
• Knowledge of derivatives or capital markets is desirable.
• Strong written and verbal communication skills are required.
• Good organisational skills and attention to detail are required.
• Comfortable with numbers and reviewing usage data is required.
• Confident with Microsoft Office is required.
• Experience of Salesforce or another CRM is desirable.

Responsibilities

• Manage the renewal process for an assigned portfolio of accounts, ensuring renewals are processed accurately and on time.
• Aim to achieve renewal and retention targets, collaborating with senior colleagues on larger accounts.
• Monitor customer usage and engagement and flag cancellation risks early.
• Identify upsell and cross-sell opportunities during renewal conversations and pass them to the relevant Account Manager.
• Build relationships with key contacts in accounts and learn how they use Derivia’s services.
• Support onboarding of new users and run product training sessions as knowledge develops.
• Act as a point of contact for customer queries on renewals, access and invoicing.
• Keep accurate, up-to-date account and renewal records in Salesforce.
• Develop knowledge of products, markets, and company goals.

Skills

Communication skills

Organisational skills

Attention to detail

Numerical data analysis

Microsoft Office proficiency

Education

Degree-level education or equivalent

Tools

Microsoft Office

Salesforce CRM

Job description

Derivia Intelligence Limited is seeking an entry-level Renewals Specialist to manage renewals for a portfolio of subscription accounts and ensure on-time processing. You will learn how customers use our products, identify risks, and spot growth opportunities while receiving full training and support.

You will build relationships with key contacts, support onboarding, and maintain renewal data in Salesforce as you develop with the Sales Team across product lines and markets.