Renewals Specialist — Sales Support & CRM Data

Ignition Technology; Farnborough; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

24 days holidays rising to 29 withEach

Birthday day off

Healthcare – cash plan Paycare

Employee Assistance Program

Auto Enrolment Pension

Long service awards

Employee Referral Scheme

Coffee Shop on site

Canteen on site

Gym on site

Free Parking onsite

Job summary

Ignition, a fast-growing cybersecurity distributor, is seeking a Renewals Administrator to join our supportive team. You will provide essential sales and administrative support, manage contract renewals, and help ensure a high-quality service for partners and customers.

In this role, you’ll create quotations, track renewals, and liaise with customers, finance and suppliers. You’ll work to KPIs, maintain Salesforce data, and may travel to external events as required.

Qualifications

• Experience in customer service or administration.
• Strong time management and organisational skills.
• Excellent communication and numeracy skills.
• Familiar with Microsoft Office and CRM systems is a plus.

Responsibilities

• Create and administer quotations.
• Manage renewals orders ensuring completeness and accuracy.
• Advise partners on upcoming renewals and provide information.
• Track quotes and orders from start to finish.
• Work to KPIs and SLAs for quotations and orders.
• Direct inbound sales opportunities to relevant teams.
• Liaise with customers to manage delivery expectations.
• Collaborate with the finance team and suppliers to meet deadlines.
• Input and maintain Salesforce data for accurate reporting.
• Understand and manage the distribution sales process.
• Occasional travel to attend external events.
• Perform ad hoc duties as directed.

Skills

Customer service experience

Administration experience

Attention to detail

Time management

Team player

Communication skills

Tools

Microsoft Office Suite (Word, Excel, Outlook)

CRM systems

Job description

Ignition, a fast-growing cybersecurity distributor, is seeking a Renewals Administrator to join our supportive team. You will provide essential sales and administrative support, manage contract renewals, and help ensure a high-quality service for partners and customers.

In this role, you’ll create quotations, track renewals, and liaise with customers, finance and suppliers. You’ll work to KPIs, maintain Salesforce data, and may travel to external events as required.