Entry-Level NOC Engineer — Launch Your Networking Career

Convergence Group; Metropolitan Borough of Solihull; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Private medical insurance

Enhanced pension

Income protection

Life assurance

Ongoing training

Dog-friendly office

Job summary

Convergence Group in Solihull is looking for a tech‑minded newcomer to join the Network Operations Centre (NOC) and start a career in networking and telecoms. You’ll learn from experienced engineers, gain real‑world experience and receive ongoing support and development.

The role is permanent, full‑time (37.5 hours weekly) with shift patterns between 7:00 and 19:00, occasional weekend work, and a starting salary of £26.5k–£30k. You'll work in a Solihull office with a strong development path.

Qualifications

• At least 12 months’ employment history in a customer‑facing or professional environment
• A genuine interest in technology, networking or IT, and a passion for delivering great customer service
• A degree, college qualification or demonstrated learning in Computer Science, Networking, Cyber Security, IT, Telecommunications or a related field would be advantageous

Responsibilities

• Be the first point of contact for customers experiencing technical or connectivity issues
• Deliver exceptional customer service and keep customers informed throughout the incident
• Take ownership of incidents through to resolution or escalation
• Learn to troubleshoot network, connectivity and hardware issues
• Monitor customer networks and proactively identify issues
• Log and manage incidents accurately in ServiceNow
• Work with suppliers, telecoms providers and field engineers to resolve faults
• Escalate issues appropriately and learn from the wider engineering team
• Continuously develop your technical and customer service skills

Skills

Customer service orientation

Communication skills

Willingness to learn

Flexibility to work shifts

Education

Degree in Computer Science / IT related field

Tools

ServiceNow

Job description

Convergence Group in Solihull is looking for a tech‑minded newcomer to join the Network Operations Centre (NOC) and start a career in networking and telecoms. You’ll learn from experienced engineers, gain real‑world experience and receive ongoing support and development.

The role is permanent, full‑time (37.5 hours weekly) with shift patterns between 7:00 and 19:00, occasional weekend work, and a starting salary of £26.5k–£30k. You'll work in a Solihull office with a strong development path.