1st Line NOC Engineer

Convergence Group; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Base salary £30,000-£36,000

33 days holiday

Private medical insurance

Enhanced pension

Income protection

Life assurance

Learning and development

Dog-friendly office

Job summary

Convergence Group in Solihull is seeking a 1st Line NOC Engineer to resolve technical issues, monitor LAN/WAN, and keep customers informed. You will work with Solarwinds, Extreme XIQ and ServiceNow, handling incidents and escalating when needed.

Ideal candidates have at least 1 year of support experience, a networking qualification (CCNA or equivalent), and a willingness to work shifts. This permanent, full-time role offers a competitive salary and comprehensive benefits.

Qualifications

• 1 year+ support experience in a busy, customer-focused service desk or NOC.
• Solid understanding of LAN/WAN technologies.
• Networking qualification (CCNA or equivalent) or working towards.

Responsibilities

• Deliver top-notch customer service by resolving technical issues and keeping customers informed.
• Troubleshoot LAN/WAN problems and collaborate with field engineers to fix routers, switches, and Wi‑Fi APs.
• Use SolarWinds, Extreme XIQ and ServiceNow to track incidents and escalate when needed.
• Assist with hardware/vendor management and ensure swift fault resolution.

Skills

LAN/WAN knowledge

Customer service

Education

CCNA or equivalent networking qualification

Tools

SolarWinds

Extreme XIQ

ServiceNow

Job description

1st Line NOC Engineer - Kickstart Your Tech Career!

Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected.

What It’s Really Like Here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.

What you’ll do:

• Deliver top-notch customer service by resolving technical issues and keeping customers in the loop
• Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi-Fi APs
• Use tools such as Solarwinds and Extreme XIQ to track down problems
• Manage incidents and request tickets on ServiceNow with precision, escalating to senior engineers when needed
• Assist with hardware and vendor management, ensuring swift resolution of faults

What you’ll need to apply:

• At least 1 years’ support experience in a busy, customer-focused service desk or NOC environment
• Solid understanding of LAN/WAN technologies
• Achieved or working towards a networking qualification such as CCNA or equivalent work experience
• Strong communication - clear, calm and customer-focused
• Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis
• Ability to obtain BPSS, SC, and NPPV3 clearance for this role

Perks of the role:

• You’ll bag a fantastic base salary of £30,000 - £36,000
• 33 days holiday (including bank holidays and it gets better!)
• Private medical insurance, enhanced pension, income protection & life assurance
• Learning and development? Absolutely!
• Dog-friendly office - yes, really!

The nitty gritty:

• Permanent position
• Full-time, 37.5 hours per week, Monday to Friday (shifts of 7-3:30 / 9-5:30 & 10:30-7)
• A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours
• Office-based role

Who Are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management - making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Where A Players come to make a difference

If you like solving problems, learning fast and making a real impact - this one’s got your name on it.