1st Line NOC Engineer (Junior)

Convergence Group; Metropolitan Borough of Solihull; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Private medical insurance

Enhanced pension

Income protection

Life assurance

Ongoing training

Dog-friendly office

Job summary

Convergence Group in Solihull is looking for a tech‑minded newcomer to join the Network Operations Centre (NOC) and start a career in networking and telecoms. You’ll learn from experienced engineers, gain real‑world experience and receive ongoing support and development.

The role is permanent, full‑time (37.5 hours weekly) with shift patterns between 7:00 and 19:00, occasional weekend work, and a starting salary of £26.5k–£30k. You'll work in a Solihull office with a strong development path.

Qualifications

• At least 12 months’ employment history in a customer‑facing or professional environment
• A genuine interest in technology, networking or IT, and a passion for delivering great customer service
• A degree, college qualification or demonstrated learning in Computer Science, Networking, Cyber Security, IT, Telecommunications or a related field would be advantageous

Responsibilities

• Be the first point of contact for customers experiencing technical or connectivity issues
• Deliver exceptional customer service and keep customers informed throughout the incident
• Take ownership of incidents through to resolution or escalation
• Learn to troubleshoot network, connectivity and hardware issues
• Monitor customer networks and proactively identify issues
• Log and manage incidents accurately in ServiceNow
• Work with suppliers, telecoms providers and field engineers to resolve faults
• Escalate issues appropriately and learn from the wider engineering team
• Continuously develop your technical and customer service skills

Skills

Customer service orientation

Communication skills

Willingness to learn

Flexibility to work shifts

Education

Degree in Computer Science / IT related field

Tools

ServiceNow

Job description

Are you passionate about technology and looking for your first step into a career in networking and telecoms?

At Convergence Group, we’re looking for someone with a genuine interest in technology, a great attitude, a strong work ethic and a desire to learn. You don’t need years of experience - we’ll teach you the technical side. What matters is that you take ownership, care about customers and want to build a long‑term career.

You’ll join our Network Operations Centre (NOC), learning from experienced engineers through real‑world experience, training and support while developing into a skilled networking professional.

What It’s Really Like Here

Customer experience is at the heart of what we do. Our customers rely on us to keep their businesses connected, so we care about how we communicate and take ownership just as much as how quickly we resolve an issue.

We’re a fast‑growing business, so there’s plenty of opportunity to learn, take on new challenges and develop your career. We have high expectations and a strong work ethic - we’re looking for people who get involved, take responsibility and want to make a difference.

In return, you’ll get plenty of support, ongoing development and the opportunity to accelerate your career alongside experienced engineers who want to see you succeed.

What You’ll Do

• Be the first point of contact for customers experiencing technical or connectivity issues
• Deliver exceptional customer service and keep customers informed throughout the incident
• Take ownership of incidents through to resolution or escalation
• Learn to troubleshoot network, connectivity and hardware issues
• Monitor customer networks and proactively identify issues
• Log and manage incidents accurately in ServiceNow
• Work with suppliers, telecoms providers and field engineers to resolve faults
• Escalate issues appropriately and learn from the wider engineering team
• Continuously develop your technical and customer service skills

What You’ll Need To Apply

• At least 12 months’ employment history in a customer‑facing or professional environment
• A genuine interest in technology, networking or IT, and a passion for delivering great customer service
• A degree, college qualification or demonstrated learning in Computer Science, Networking, Cyber Security, IT, Telecommunications or a related field would be advantageous
• Excellent communication skills and confidence speaking with customers and colleagues
• A calm, positive and solutions‑focused approach and a willingness to learn, accept feedback and continuously improve
• Strong attention to detail and the ability to stay composed under pressure
• The maturity and reliability to work to schedules and take responsibility
• Flexibility to work shifts from our Solihull office between 7am and 7pm, including occasional weekends
• Ability to obtain BPSS, SC and NPPV3 clearance

What You’ll Get In Return

• £26.5k-£30k starting salary
• Clear development pathway into engineering roles
• 33 days holiday (including bank holidays — and it gets better!)
• Private medical insurance, enhanced pension, income protection and life assurance
• Ongoing training and development
• Dog‑friendly office

The nitty gritty

• Permanent, full‑time position - 37.5 hours per week
• Solihull‑based and office‑based
• Monday - Friday shifts: 7:00am-3:30pm, 9:00am-5:30pm or 10:30am-7:00pm
• Once trained, occasional weekend shifts on a rota, with overtime and time off during those weeks

What You’ll Be Working With

We help businesses stay connected, secure and productive through managed network and security services. As part of our NOC team, you’ll gain exposure to technologies including:

• WAN, LAN and WLAN
• SD‑WAN and next‑generation networking
• Network security and firewalls
• Private and public sector connectivity
• Fixed Wireless and RAN technologies
• Cloud‑managed networking platforms

You’ll also gain experience with leading vendors including Cisco, Meraki, Extreme Networks, Fortinet, Forescout and Infinet, supported by experienced engineers working across complex customer environments.

Where A Players come to make a difference

If you’re passionate about technology, enjoy helping people and want to build a career in networking, this could be the perfect place to start.