1st Line NOC Engineer

Convergence Group (Wireless) Networks Limited; Metropolitan Borough of Solihull; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

33 days holiday

Private medical insurance

Enhanced pension

Income protection

Life assurance

Learning and development

Dog-friendly office

Job summary

Convergence Group is hiring a 1st Line NOC Engineer in Solihull to deliver frontline telecoms support. You’ll resolve issues, monitor LAN/WAN, and assist with routers, switches and Wi‑Fi APs. This permanent, full‑time role offers a competitive salary and development opportunities.

Ideal candidates have 1+ years in a busy service desk or NOC, solid LAN/WAN knowledge, and a CCNA or equivalent qualificiation. You’ll need clear communication and flexibility to cover shifts 7am–7pm, with occasional

Qualifications

• At least 1 year in a busy, customer‑focused service desk or NOC.
• Solid understanding of LAN/WAN technologies.
• CCNA or equivalent networking qualification or experience.
• Clear, calm and customer‑focused communication.
• Ability to work shifts in Solihull 7am–7pm with weekend rota.

Responsibilities

• Resolve technical issues and keep customers updated.
• Troubleshoot LAN/WAN issues and assist field engineers with routers, switches and Wi‑Fi APs.
• Use SolarWinds and Extreme XIQ to identify problems.
• Log incidents on ServiceNow and escalate when needed.
• Assist with hardware and vendor management to resolve faults quickly.

Skills

Customer service

LAN/WAN tech

Clear communication

BPSS/SC clearance

Education

CCNA or equivalent

Tools

SolarWinds

Extreme XIQ

ServiceNow

Job description

1st Line NOC Engineer – Kickstart Your Tech Career!

Are you passionate about technology and looking to build a career in telecoms? Join Convergence Group as a 1st Line NOC Engineer and be at the forefront of the action, solving real-world problems and growing your skills in an industry that keeps the world connected.

What it’s really like here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere -not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.

Your strengths will have a bigger platform here -and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft -the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.

What you’ll do:

• Deliver top-notch customer service by resolving technical issues and keeping customers in the loop
• Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like routers, switches, and Wi‑Fi APs
• Usetools such as Solarwinds and Extreme XIQ to track down problems
• Manage incidents and request tickets on ServiceNow with precision, escalating to senior engineers when needed
• Assist with hardware and vendor management, ensuring swift resolution of faults

What you’ll need to apply:

• At least 1 years’ support experience in a busy, customer‑focused service desk or NOC environment
• Solid understanding of LAN/WAN technologies
• Achieved or working towards anetworking qualification such asCCNA or equivalent work experience
• Strong communication -clear, calm and customer‑focused
• Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis
• Ability to obtain BPSS, SC, and NPPV3 clearance for this role

Perks of the role:

• You'll bag a fantastic base salary of £30,000 - £36,000
• 33 days holiday (including bank holidays and it gets better!)
• Private medical insurance, enhanced pension, income protection & life assurance
• Learning and development? Absolutely!
• Dog‑friendly office - yes, really!

The nitty gritty:

• Permanent position
• Full‑time, 37.5 hours per week, Monday to Friday (shifts of 7-3:30 / 9-5:30 & 10:30-7)
• A requirement to work weekends on a rota basis but days off given in the week and overtime paid for additional hours
• Office‑based role

Who Are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately‑owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management -making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Where A Players come to make a difference

If you like solving problems, learning fast and making a real impact - this one’s got your name on it.