Entry-Level IT Helpdesk Specialist

Back To Work; Nottingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Back To Work is seeking a motivated individual to join our IT support team in an entry-level Customer Service/IT role in Nottingham. You will provide a single point of contact to internal colleagues, handling IT incidents with on-the-job training provided.

Key duties include first line support for staff and customers, generating daily IT reports, and updating the ticketing system. Strong written and spoken communication are essential for success.

Qualifications

• No IT experience required; training will be provided.

Responsibilities

• Providing first line support to staff and customers.
• Creating daily reports for the IT department.
• Updating the company’s ticketing system.

Skills

Independent work

Teamwork

Organizational skills

Communication skills

Self-motivated

Job description

Back To Work is seeking a motivated individual to join our IT support team in an entry-level Customer Service/IT role in Nottingham. You will provide a single point of contact to internal colleagues, handling IT incidents with on-the-job training provided.

Key duties include first line support for staff and customers, generating daily IT reports, and updating the ticketing system. Strong written and spoken communication are essential for success.