IT Helpdesk Associate — Training Provided (No Experience Needed)

Back To Work; Mansfield; On-site; GBP 18,000 - 22,000; Full time

Job summary

Back To Work is seeking an enthusiastic individual to join its IT support team. You will act as a single point of contact for internal staff reporting IT incidents, with full training provided.

Responsibilities include first line support, generating daily IT reports, and updating the ticketing system. No prior IT experience is required, making this a great entry point into tech support.

Qualifications

• Must be able to work independently and as part of a team.
• Strong organisational and communication skills are essential.
• Ability to write clearly and speak effectively with colleagues and customers.

Responsibilities

• Provide first line support to staff and customers.
• Create daily reports for the IT department.
• Update the company’s ticketing system.

Skills

Independent work

Teamwork

Organisational skills

Communication skills

Self-motivated

Job description

Back To Work is seeking an enthusiastic individual to join its IT support team. You will act as a single point of contact for internal staff reporting IT incidents, with full training provided.

Responsibilities include first line support, generating daily IT reports, and updating the ticketing system. No prior IT experience is required, making this a great entry point into tech support.