Entry IT Help Desk — 1st Line Support (On-Site, Cambridge)

Data Sciences International (DSI); Cambridge; On-site; GBP 20,000 - 28,000; Full time

Job summary

Harvard Bioscience is seeking an entry-level Help Desk professional for on-site support at the Cambridge Waterbeach site. The role handles basic hardware/software issues, printer problems, and new computer imaging, with a focus on end-user assistance and customer care.

Ideal candidates have GCSEs/secondary education, familiarity with Windows OS, Office 365, and Active Directory, and possess a proactive, learning mindset for IT delivery growth.

Qualifications

• Secondary school education or equivalent is expected.
• GCSEs A-C (4-9) or equivalent required.
• Technical certifications are a plus for the role.

Responsibilities

• Respond to hardware and software problems including emails and MS Office products.
• Assist with printers, imaging new computers, and desk setup for IT equipment.
• Identify potential cyber security issues and assist with password changes.

Skills

Email

MS Teams

MS Office

Desktop support

End User support

Customer care

Education

GCSEs A-C

Secondary school education or equivalent

Technical certifications a plus

Tools

Active Directory

Office 365

TCP/IP

Printers

Windows OS

Networking basics

Job description

Harvard Bioscience is seeking an entry-level Help Desk professional for on-site support at the Cambridge Waterbeach site. The role handles basic hardware/software issues, printer problems, and new computer imaging, with a focus on end-user assistance and customer care.

Ideal candidates have GCSEs/secondary education, familiarity with Windows OS, Office 365, and Active Directory, and possess a proactive, learning mindset for IT delivery growth.