Help Desk Level 1

Data Sciences International (DSI); Cambridge; On-site; GBP 20,000 - 28,000; Full time

Job summary

Harvard Bioscience is seeking an entry-level Help Desk professional for on-site support at the Cambridge Waterbeach site. The role handles basic hardware/software issues, printer problems, and new computer imaging, with a focus on end-user assistance and customer care.

Ideal candidates have GCSEs/secondary education, familiarity with Windows OS, Office 365, and Active Directory, and possess a proactive, learning mindset for IT delivery growth.

Qualifications

• Secondary school education or equivalent is expected.
• GCSEs A-C (4-9) or equivalent required.
• Technical certifications are a plus for the role.

Responsibilities

• Respond to hardware and software problems including emails and MS Office products.
• Assist with printers, imaging new computers, and desk setup for IT equipment.
• Identify potential cyber security issues and assist with password changes.

Skills

Email

MS Teams

MS Office

Desktop support

End User support

Customer care

Education

GCSEs A-C

Secondary school education or equivalent

Technical certifications a plus

Tools

Active Directory

Office 365

TCP/IP

Printers

Windows OS

Networking basics

Job description

About Harvard Bioscience Harvard Bioscience is a leading developer, manufacturer and seller of technologies, products and services that enable fundamental research, discovery, and pre-clinical testing for drug development. Our customers range from renowned academic institutions and government laboratories, to the world's leading pharmaceutical, biotechnology and contract research organizations. With operations in North America, Europe, and China, we sell through a combination of direct and distribution channels to customers around the world. We are a publicly traded company (NASDAQ: HBIO).

A career with Harvard Bioscience is an experience where our employees are energized and aligned to our purpose – Solutions to advance life science. With an experienced leadership team, Harvard Bioscience sees an opportunity to drive forward new projects and improve customer deliverables with additional resource in Europe.

THE OPPORTUNITY Harvard Bioscience is currently seeking someone for an entry level Help Desk role.

Essential Job Functions

Responding to hardware and software problems related but not limited to:

• Email, MS Teams, and other MS Office Products
• Printers
• Imaging New Computers
• Desktop phones
• Identify potential cyber security issues
• Drive mapping
• Changing Passwords
• Desk Setup for IT equipment

skills and abilities required

Basic understanding of

• Computers, printers, and Windows OS.
• Office working
• End User support
• Principles of computer networking

You must be

• Technology literate
• Able to deliver or grow into delivery of, high efficiency support.
• Self-motivated to learn new skills and to grow personally.
• Excellence in Customer Care

Strongly desirable skills and experience

• Previous IT and End User Support
• Office Tools experience
• TCP/IP and Wireless networking
• Active directory and Office 365 administration

Education and Experience and/or equivalent

Secondary school education or equivalent.

8 GCSEs grades A-C or 4-9

Technical certifications a plus.

Physical demands

Lift and carry up to 25kg.

Working in small, awkward spaces to install equipment.

Able to work up step ladders or on work platforms.

ADDITIONAL INFORMATION:

Role is strictly on-site at our Uk Cambridge site in Waterbeach.

Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.