First‑Line IT Support Specialist – Cambridge

Redgate; Cambridge; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Monthly wellbeing allowance

Private health insurance

Generous paid time off

Job summary

Redgate in Cambridge is seeking an IT Support Associate to be the first point of contact for IT questions across our offices worldwide. You will triage, log, and resolve incidents and requests, escalating when needed to Service Desk Engineers or Infrastructure teams.

This permanent, in-office role requires strong problem solving, attention to detail, and clear communication to explain technical concepts to non-technical colleagues.

Qualifications

• Experience using Microsoft operating systems and MS 365 apps (Word, Excel).
• Strong analytical and problem-solving skills.
• Clear communication to explain technical concepts to a non-technical audience.
• Ability to manage multiple tasks at once and stay effective under pressure.
• Genuine interest in learning and using new technology, and confidence suggesting ideas to improve how we work.

Responsibilities

• Triage, log, and resolve incidents and requests, escalating to the Service Desk Engineers, Infrastructure team, or Security when needed.
• Onboard new starters, configure end user devices, and keep IT equipment and documentation up to date.
• Work closely with the wider Technical Operations team, sharing learnings and improving support for the business.
• Spot patterns and trends in issues to help prevent problems before they happen.

Skills

Microsoft Windows

Microsoft 365

Troubleshooting

Communication

Job description

Redgate in Cambridge is seeking an IT Support Associate to be the first point of contact for IT questions across our offices worldwide. You will triage, log, and resolve incidents and requests, escalating when needed to Service Desk Engineers or Infrastructure teams.

This permanent, in-office role requires strong problem solving, attention to detail, and clear communication to explain technical concepts to non-technical colleagues.