1st/2nd Line IT Support Engineer — Hybrid & Travel

Bidwells; Cambridge; Remote; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Company car/car allowance

8% matched pension

28 days holiday (+ bank holidays)

Birthday off work

Paid sabbaticals

Private medical cover

Medicash plan

Lifestyle discounts and perks

Promotion opportunities

Job summary

Bidwells is seeking an enthusiastic IT Support Engineer to join our Service Desk at our Cambridge head office. You will resolve IT issues, keep colleagues productive, and travel monthly to regional offices for in-person support.

You’ll handle hardware, software, and cloud services, with a strong focus on customer service and first-time resolution. A full UK driving licence is essential.

Qualifications

• Strong experience supporting Windows environments.
• Office 365, Teams, SharePoint and Power Platform knowledge.
• Hands-on hardware and software issue resolution.
• Excellent customer service and communication skills.
• Experience with ITSM tools (ServiceNow).
• Ability to prioritise and work in a team.
• Full UK driving licence and own transport.

Responsibilities

• Deliver 1st/2nd line IT support via phone, email, chat and in person, with focus on first-time resolution.
• Support colleagues onsite and remote, escalating issues when needed.
• Install, configure and maintain laptops, mobiles, printers, AV/telephony, and apps.
• Manage onboarding/offboarding, ensuring secure setup.
• Monitor IT systems and alerts; take proactive steps to keep services running.
• Keep ServiceNow records for incidents, assets and knowledge base updates.
• Assist with hardware/software procurement and stock management.
• Participate in IT projects and upgrades, contributing to improvements.

Skills

Windows environments

Microsoft 365 suite

Hardware troubleshooting

Customer service

ITSM (ServiceNow)

Problem solving

Driving licence

Education

Bachelor or equivalent in IT field

Certifications (CompTIA A+, ITIL)

Tools

ServiceNow

Remote tools

Office 365 Admin

Job description

Bidwells is seeking an enthusiastic IT Support Engineer to join our Service Desk at our Cambridge head office. You will resolve IT issues, keep colleagues productive, and travel monthly to regional offices for in-person support.

You’ll handle hardware, software, and cloud services, with a strong focus on customer service and first-time resolution. A full UK driving licence is essential.