Enthralling Studio Tour Host & Storyteller

6115 Warner Bros. Studios Leavesden Limited; Hexton; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

25 days holiday pro-rata

GymPass or on-site gym access

Screeners App access (Warner Bros./HBO

Staff discounts on tickets, retail, F&

On-site staff car parking

Shuttle bus from Watford Junction

Staff Café on-site

Pension and private healthcare schemes

Job summary

Skydance is seeking an Interactor for the Warner Bros. Studio Tour London – The Making of Harry Potter. You will guide, entertain and enlighten visitors during their magical journey, sharing passion for filmmaking through storytelling and live elements.

The role involves scripted speeches, special effects demonstrations and expert Harry Potter insights to ensure guests have the best possible experience. Training provided.

Qualifications

• Understanding of the Harry Potter film series and filmmaking.
• Previous work in a customer/visitor facing role with focus on service quality.
• Presentation skills and ability to engage groups up to 300 on a microphone.
• Ability to learn new skills and adapt in a visitor-focused environment.
• Able to work well in a large, varied team.

Responsibilities

• Proactively engage and assist with the varied needs of our Visitors by delivering a world class Visitor experience.
• Present a friendly, helpful, and knowledgeable interface between the Tour itself and all visitors to the Tour, working as an ambassador for both.
• Actively listen and lead with empathy, integrity, and transparency.
• Proactively seek ways to support your team to work towards the collective goal of exceeding Visitors’ expectations.
• Continuously improve your own skills and knowledge in relation to the Franchise, Tour operations and your own personal performance.
• Conduct Added Value Tours and assist in Audio Descriptive Tours as required.
• Work with the management team to enhance the Show and Visitor experience at every opportunity.
• Hold pride for your workspace – keep a safe and tidy working area. Deep cleaning of Sets as required by Management Team.
• Adhere to and champion all guidelines and policies in accordance with WBD policies and procedures.

Skills

Public speaking

Customer service

Teamwork

Learning agility

Job description

Skydance is seeking an Interactor for the Warner Bros. Studio Tour London – The Making of Harry Potter. You will guide, entertain and enlighten visitors during their magical journey, sharing passion for filmmaking through storytelling and live elements.

The role involves scripted speeches, special effects demonstrations and expert Harry Potter insights to ensure guests have the best possible experience. Training provided.