Guest Experience Host — Studio Tour (Onsite)

2100 Warner Bros. Studio Operations, a division of WB Studio Enterprises Inc.; Abbots Langley; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Gym access

Screeners App access

Staff discounts

Friends & Family events

On-site parking

Staff shuttle

Studio Café

Pension & medical plan

Job summary

Warner Bros. Studio Tour London (WBSTL) – The Making of Harry Potter is seeking an Admissions Host to join the Visitor Experience team. You’ll greet guests with a friendly, knowledgeable welcome and help ensure they have a magical journey from start to finish.

Contract hours range from 24 to 40 per week with weekend work. Normal hours are 7am–10pm, with occasional later shifts. Onsite role offering gym access, staff parking, and exclusive content access.

Qualifications

• Experience in a visitor-focused, customer service or retail environment.
• Able to work effectively as part of a team.
• Confidently engage with the general public.
• Adapt to new situations in a visitor-focused environment.
• Professional telephone manner.
• Ability to absorb written communications and transfer information to visitors.
• Knowledge of the Harry Potter film series and Wizarding World.
• Experience with till systems desirable.
• Knowledge of foreign language is desirable.

Responsibilities

• Proactively engage with and assist visitors to maximise enjoyment of the Studio Tour experience.
• Resolve issues and escalate when needed, collecting visitor feedback.
• Manage cloakrooms, information desks, car parking and phone systems.
• Follow procedures and complete paperwork accurately.
• Learn the Galaxy ticketing system and handle cash, including end-of-day cashing up.
• Stand for up to 4 hours, perform light lifting, and work outdoors in all weather.
• Attend training sessions outside core hours when required.

Skills

Customer service

Teamwork

Public interaction

Adaptability

Telephone manners

Written communication

Till systems knowledge

Tools

Galaxy ticketing system

Job description

Warner Bros. Studio Tour London (WBSTL) – The Making of Harry Potter is seeking an Admissions Host to join the Visitor Experience team. You’ll greet guests with a friendly, knowledgeable welcome and help ensure they have a magical journey from start to finish.

Contract hours range from 24 to 40 per week with weekend work. Normal hours are 7am–10pm, with occasional later shifts. Onsite role offering gym access, staff parking, and exclusive content access.