Interactor

6115 Warner Bros. Studios Leavesden Limited; Hexton; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

25 days holiday pro-rata

GymPass or on-site gym access

Screeners App access (Warner Bros./HBO

Staff discounts on tickets, retail, F&

On-site staff car parking

Shuttle bus from Watford Junction

Staff Café on-site

Pension and private healthcare schemes

Job summary

Skydance is seeking an Interactor for the Warner Bros. Studio Tour London – The Making of Harry Potter. You will guide, entertain and enlighten visitors during their magical journey, sharing passion for filmmaking through storytelling and live elements.

The role involves scripted speeches, special effects demonstrations and expert Harry Potter insights to ensure guests have the best possible experience. Training provided.

Qualifications

• Understanding of the Harry Potter film series and filmmaking.
• Previous work in a customer/visitor facing role with focus on service quality.
• Presentation skills and ability to engage groups up to 300 on a microphone.
• Ability to learn new skills and adapt in a visitor-focused environment.
• Able to work well in a large, varied team.

Responsibilities

• Proactively engage and assist with the varied needs of our Visitors by delivering a world class Visitor experience.
• Present a friendly, helpful, and knowledgeable interface between the Tour itself and all visitors to the Tour, working as an ambassador for both.
• Actively listen and lead with empathy, integrity, and transparency.
• Proactively seek ways to support your team to work towards the collective goal of exceeding Visitors’ expectations.
• Continuously improve your own skills and knowledge in relation to the Franchise, Tour operations and your own personal performance.
• Conduct Added Value Tours and assist in Audio Descriptive Tours as required.
• Work with the management team to enhance the Show and Visitor experience at every opportunity.
• Hold pride for your workspace – keep a safe and tidy working area. Deep cleaning of Sets as required by Management Team.
• Adhere to and champion all guidelines and policies in accordance with WBD policies and procedures.

Skills

Public speaking

Customer service

Teamwork

Learning agility

Job description

Storytelling is, and will always be, the heart of what we do at Skydance.

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled.

Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

Your New Role…

Are you a Harry Potter fan? If so, you’ll love working at the Warner Bros. Studio Tour London (WBSTL) – The Making of Harry Potter.

As an Interactor, part of the Show Experience team, you’ll be an ambassador for the Tour by guiding, entertaining and enlightening visitors whilst on their magical journey. You’ll get up close and personal with authentic Props, Sets and Costumes from the Harry Potter films, and share your passion for filmmaking through detailed and engaging storytelling. From delivering exciting, scripted speeches and special effects demonstrations, to providing expert Harry Potter insight, it's your job to make sure that we exceed their expectations at every opportunity and ensure that they have the best possible experience.

What’s in it for you?

• £13.45 per hour
• 25 days holiday (pro-rata)
• GymPass or free access to our on-site gym
• Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free on-site staff car parking
• Complimentary staff shuttle bus between Watford Junction and our Studio Tour
• On-site staff Studio Café
• Option to join our pension and private healthcare schemes

Your Role Accountabilities…

• Proactively engage and assist with the varied needs of our Visitors by delivering a world class Visitor experience. Anticipate what the Visitors need and be fan obsessed.
• Present a friendly, helpful, and knowledgeable interface between the Tour itself and all visitors to the Tour, working as an ambassador for both.
• Actively listen and lead with empathy, integrity, and transparency.
• Proactively seek ways to support your team to w
• rk towards the collective goal of exceeding Visitors’ expectations. Continuously improve your own skills and knowledge in relation to the Franchise, Tour operations and your own personal performance.
• Conduct Added Value Tours and assist in Audio Descriptive Tours as required.
• Work with the management team to enhance the Show and Visitor experience at every opportunity.
• Hold pride for your workspace – keep a safe and tidy working area. Deep cleaning of Sets as required by Management Team.
• Adhere to and champion all guidelines and policies in accordance with WBD policies and procedures.

You will be required to stand for up to 5 hours at a time, perform light lifting and work outdoors in all weather conditions. Areas and shows that Interactors perform in contain water-based smoke effects, flashing lights and sudden loud noises; you also will be expected to interact with live show elements such as live actors portraying Death Eaters. Occasionally you will be required to attend communication sessions and training sessions outside of your core working hours. Full training will be provided for successful candidates.

Qualifications & Experience…

• Understanding of the Harry Potter film series and filmmaking.
• Previous work experience in a customer/visitor facing role, where a strong emphasis was placed on quality of service and/or experience. Previous work on-stage is desirable.
• Presentation skills – enthusiasm and ability to speak in public to groups of up to 300 on a microphone. Both scripted elements and improvisation required.
• Demonstrable ability to learn new skills and adapt to new situations within a visitor focused environment.
• Able to contribute positively and enjoy working effectively as part of a large and varied team.

Working Pattern…

Contracts range from 16 to 40 hours per week. You will be required to work weekends as part of this working pattern. Weekend work includes both Saturday and Sunday.

Your normal hours of work are between 8am and 10pm over the peak summer period/weekends, and from 8am until 8pm at other times, though some evening event work (finishing at 00:30) is required for events. Shifts outside of these hours can be opted into, and these hours can start as early as 7am. We provide a free shuttle bus from Watford Junction; however this cannot be relied on if your start/finish time falls outside of our opening hours, therefore you must ensure that you are able to arrange your own travel arrangements to/from work on these occasions.

All working patterns will include weekends and Bank Holidays (those on part-time contracts will work a proportionate number of weekends and bank holidays as those on a full-time contract).

Business Overview…

Warner Bros. Studio Tour London – The Making of Harry Potter opened its doors on 31st March 2012. The unique attraction offers visitors the ultimate chance to get up close to authentic sets, discover the magic behind spellbinding special effects and explore the behind-the-scenes secrets of the Harry Potter film series including stepping in to the Great Hall and Gringotts Wizarding Bank. The Studio Tour has welcomed over 15 million visitors and has been well received with 96% of the 46,000+ reviews on TripAdvisor rating it as ‘Excellent’ or ‘Very Good’ and over 60,000 4- or 5-star ratings on Google Reviews.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, Skydance / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Some Important Details

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.