Admissions Host

2100 Warner Bros. Studio Operations, a division of WB Studio Enterprises Inc.; Abbots Langley; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Gym access

Screeners App access

Staff discounts

Friends & Family events

On-site parking

Staff shuttle

Studio Café

Pension & medical plan

Job summary

Warner Bros. Studio Tour London (WBSTL) – The Making of Harry Potter is seeking an Admissions Host to join the Visitor Experience team. You’ll greet guests with a friendly, knowledgeable welcome and help ensure they have a magical journey from start to finish.

Contract hours range from 24 to 40 per week with weekend work. Normal hours are 7am–10pm, with occasional later shifts. Onsite role offering gym access, staff parking, and exclusive content access.

Qualifications

• Experience in a visitor-focused, customer service or retail environment.
• Able to work effectively as part of a team.
• Confidently engage with the general public.
• Adapt to new situations in a visitor-focused environment.
• Professional telephone manner.
• Ability to absorb written communications and transfer information to visitors.
• Knowledge of the Harry Potter film series and Wizarding World.
• Experience with till systems desirable.
• Knowledge of foreign language is desirable.

Responsibilities

• Proactively engage with and assist visitors to maximise enjoyment of the Studio Tour experience.
• Resolve issues and escalate when needed, collecting visitor feedback.
• Manage cloakrooms, information desks, car parking and phone systems.
• Follow procedures and complete paperwork accurately.
• Learn the Galaxy ticketing system and handle cash, including end-of-day cashing up.
• Stand for up to 4 hours, perform light lifting, and work outdoors in all weather.
• Attend training sessions outside core hours when required.

Skills

Customer service

Teamwork

Public interaction

Adaptability

Telephone manners

Written communication

Till systems knowledge

Tools

Galaxy ticketing system

Job description

Storytelling is, and will always be, the heart of what we do at Skydance. Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled. Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day. If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO!

Your New Role...

Are you a Harry Potter fan? If so, you’ll love working at the Warner Bros. Studio Tour London (WBSTL) – The Making of Harry Potter.

As an Admissions Host, part of the Visitor Experience team, you’ll be an ambassador for the Tour, presenting a friendly, helpful and knowledgeable experience, greeting excited muggles before they embark on their magical journey.

It's basically your job to make sure they have fun!

What’s in it for you...

• £13.45 per hour 28 days holiday (pro-rata)
• GymPass or free access to our on-site gym
• Exclusive access to HBO Max and our Screeners App, with our exciting Warner Bros., HBO and Discovery content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free on-site staff car parking
• Complimentary staff shuttle bus between Watford Junction and our Studio Tour
• On-site staff Studio Café
• Option to join our pension scheme and medical cash plan

Your Role

Accountabilities...

• Proactively engage with and assist our visitors to help them maximise their enjoyment of the Studio Tour experience.
• Resolve any issues that may arise during your duties – escalating where appropriate and effectively collect visitor feedback.
• Day to day responsibilities will include managing cloakrooms, information desks, car parking and phone systems.
• Follow appropriate procedures and associated administration and paperwork.
• Gain a working understanding of the Bookings process and display confidence and accuracy on Galaxy ticketing system, cash-handling and cashing up tills at the end of the day.
• You will be required to stand for up to 4 hours at a time, perform light lifting and work outdoors in all weather.
• Occasionally you will be required to attend communication sessions and training sessions outside of your core working hours.

Qualifications & Experience...

• Able to contribute positively and enjoy working effectively as part of a team.
• Experience of working in a visitor-focused, customer service or retail environment, demonstrating influencing and listening skills.
• Enjoy working confidently with the general public.
• Adapt to new situations within a visitor focused environment.
• Professional telephone manner.
• Ability to absorb written communications and transfer information on to visitors.
• Understanding of the Harry Potter film series and wider Wizarding World.
• Previous experience of working with till systems desirable.
• Knowledge of a foreign language is desirable.

Working Pattern...

Contracts range from 24 to 40 hours per week, and you will be required to work weekends (Saturday and Sunday).

Your normal hours of work are between 7am and 10pm.

Occasionally working hours could run until 1am for which you will be notified in advance.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work.

Subject to any applicable laws, Skydance / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

About Skydance

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media.

Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Some Important Details

We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.

Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit.

In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media.

Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.