Enterprise Value Architect — ROI & Renewals

Multiverse; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance and wellness

Hybrid work model

20+? days holiday

Work-from-anywhere up to 10 days/yr

Team & culture events

Job summary

Multiverse is seeking an experienced Customer Value Partner to own end-to-end journeys for Enterprise clients. You will lead from Handover to renewal, building deep relationships with HR sponsors and business leaders, and ensuring programs deliver measurable business impact.

In this role, you will drive 12-month action plans, oversee launch readiness, and conduct executive reviews, using data to prove ROI and identify expansion opportunities across teams and products.

Qualifications

• 2+ years in Customer Success, Account Management, or Consulting.
• Experience managing enterprise B2B relationships.
• Data-fluent: interpret delivery data and client KPIs.
• Knowledge of Net Revenue Retention (NRR).
• Comfort with executive-level discussions and EBRs.
• CRM data hygiene and Salesforce as truth.

Responsibilities

• Independently lead end-to-end customer journey for Enterprise accounts.
• Build and defend multi-threaded relationships across HR, sponsors, and leaders.
• Establish 12-month Mutual Action Plans and oversee launch excellence.
• Lead Executive Business Reviews, translating delivery data into ROI stories.
• Identify expansion opportunities and prepare value-backed commercial cases.
• Coordinate across Delivery, Product, and Support to remove barriers.

Skills

Account management

Customer success

Stakeholder management

Project leadership

Data fluency

NRR knowledge

Tools

Salesforce

Job description

Multiverse is seeking an experienced Customer Value Partner to own end-to-end journeys for Enterprise clients. You will lead from Handover to renewal, building deep relationships with HR sponsors and business leaders, and ensuring programs deliver measurable business impact.

In this role, you will drive 12-month action plans, oversee launch readiness, and conduct executive reviews, using data to prove ROI and identify expansion opportunities across teams and products.