Strategic Technical Account Lead – Cloud & AI

NewDay; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

NewDay is seeking a Senior Technical Account Manager to act as the bridge between strategic clients and our Product, Engineering and Technology teams. You will translate complex technical challenges into clear, actionable conversations and leverage data to improve the client experience.

You will collaborate with Product, Engineering and Operations to investigate issues, remove blockers and connect clients with the right experts, while staying ahead of risks and opportunities in a cloud-based

Qualifications

• Strong SQL to investigate technical issues, service performance or trends.
• Knowledge of Azure cloud environments and infrastructure.
• Experience with AI-assisted tools like GitHub Copilot for investigations and productivity.
• Understanding of APIs, SaaS platforms and technical integrations.
• Strong client communication; translate complex tech for diverse audiences.

Responsibilities

• Act as a trusted technical contact for strategic clients, guiding them through questions, issues and escalations.
• Coordinate across Product, Engineering, Technology and Operations to resolve challenges and connect clients with experts.
• Translate complex technical information into clear, actionable updates on progress and next steps.
• Use SQL, dashboards, monitoring and service data to identify patterns and opportunities to improve performance.
• Proactively identify risks and friction to prevent escalations.

Skills

SQL proficiency

Azure / cloud

AI tools (GitHub Copilot)

APIs & SaaS integrations

Excellent communication

Tools

GitHub Copilot

Job description

NewDay is seeking a Senior Technical Account Manager to act as the bridge between strategic clients and our Product, Engineering and Technology teams. You will translate complex technical challenges into clear, actionable conversations and leverage data to improve the client experience.

You will collaborate with Product, Engineering and Operations to investigate issues, remove blockers and connect clients with the right experts, while staying ahead of risks and opportunities in a cloud-based