Technical Account Manager

Dayshape; City of Edinburgh; Presencial; GBP 87.000 - 113.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary 115k-150k USD per year

31 days vacation per year

Sabbatical after 5 years

Medical, dental & vision benefits

Disability and life insurance

401k with employer matching

Professional development budget

Team events

Volunteer time

Diversity-friendly culture

Descripción de la vacante

Dayshape, a software scale-up, is seeking a Technical Account Manager to guide top enterprise customers in maximizing value from Dayshape. You will work closely with Customer Success, Product, and Professional Services to drive adoption and ensure successful outcomes across complex environments.

Based in Edinburgh with a strong collaboration culture, you will translate business needs into technical solutions, manage high-touch accounts, and help shape the product via customer feedback and

Formación

• Significant experience in Technical Account Management or similar customer-facing technical roles.
• Experience with complex enterprise SaaS customers and integrations.

Responsabilidades

• Build strong relationships with customer IT admins and stakeholders.
• Maximise technical adoption of Dayshape and new features.
• Contribute technical input to account planning and reviews.
• Partner with Customer Success to surface expansion opportunities.
• Serve as trusted technical advisor for strategic enterprise customers.
• Review support trends to identify issues and improvements.
• Advise on Dayshape configuration, workflows and upgrades.
• Collaborate with Product and Services to scope engagements.
• Support Customer Success on renewal readiness and risk mitigation.

Conocimientos

Technical Account Management

Enterprise SaaS

SQL

JavaScript

Stakeholder management

Problem-solving

Communication skills

Business requirements translation

Educación

Undergraduate degree in Mathematics

Undergraduate degree in Engineering

Descripción del empleo

About us

We’re Dayshape, an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organizations to achieve extraordinary results.

Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams, we’re helping our customers build strong organizations and careers for the long term.

Why our customers love Dayshape:

• We help professional firms optimize margins and increase revenue, unlocking access to more profitable work.
• We provide complete operational visibility today and the tools to confidently predict tomorrow.
• We empower firms to become the places where top talent wants to work, and the best clients want to work with.

At Dayshape, our purpose is to improve people’s working lives, and our culture is an important driving force in helping us to do just that. We’re a friendly, inclusive, and ambitious team, driven by our values and a shared commitment to success. If you’re ready to join a fast-growing, high-impact company that’s reimagining resource management, then let’s talk.

About the role

The Technical Account Manager (TAM) is a customer-facing technical advisor in Dayshape’s Value Optimizers team, part of the Service Delivery Organization. The TAM helps our top enterprise customers maximize the value of their Dayshape environment as quickly as possible. With M&A, PE investment and AI reshaping the professional services market, the TAM works closely with Customer Success to help the customer navigate that change and drive adoption forward from a technical perspective. That means unlocking new features and making integrated data dependable, so firm-wide insights can drive action from Resource Manager level right up to C suite. The TAM will work in depth with two or three of our largest and most complex professional services customers.

The TAM develops a deep understanding of their customer’s technical landscape, including configuration, integrations, data flows, environments, and business requirements. They proactively identify technical risks, optimize use of Dayshape, and uncover opportunities for additional technical services or capabilities. Because value rarely arrives straight after go-live, the TAM provides high-touch, long-term support, staying with the customer as their priorities and scale evolve, and working closely with Customer Success, Support, Product, and Professional Services to provide technical leadership and continuity across the customer lifecycle.

What you’ll do

Drive Customer Value

• Build strong relationships with customer IT administrators, technical leads, system owners, Resource Management professionals and other key stakeholders.
• Help the customer maximize technical adoption of Dayshape capabilities, new features and best practices.
• Contribute technical input to account planning, strategic account reviews, QBRs/EBRs and customer governance where appropriate.
• Partner with Customer Success and the commercial team to surface expansion or product cross-sell opportunities.

Act as a Technical and Functional Consultant

• Serve as a trusted technical advisor for a small number of strategic enterprise customers, with a detailed understanding of their Dayshape environment, configuration, integrations, data flows, and technical dependencies.
• Review recurring support trends to identify underlying technical or configuration issues.
• Provide expert guidance on Dayshape configuration, workflows, integrations, upgrades and environment usage to improve process effectiveness and overall platform value, and identify when more significant changes should be scoped with Professional Services.
• Advise the customer on the technical implications of organizational change.
• Provide technical input into customer discovery led by Product or Professional Services, flagging feasibility and constraints.

Collaborate Across Teams

• Support Customer Success Managers on account strategy, renewal readiness, and risk mitigation, contributing technical insight on customer health (configuration, data quality and integration health).
• Partner with Professional Services colleagues to identify and scope additional consulting, configuration, integration, optimization, and technical engagements, involving other Dayshape technical specialists when needed.

Be the Voice of the Customer

• Surface customer insights, challenges and emerging trends, helping improve internal understanding of customer workflows and priorities, and sharing real-world technical feedback with Product so it informs their discussions.
• Partner with Support on complex issues, providing customer and environment context and proactive technical guidance to drive longer-term resolution.
• Ensure learnings from significant issues are incorporated into the customer’s technical strategy.

About you

• Significant experience in Technical Account Management, Solutions or Implementation Consulting, Customer Success Engineering, or a similar customer-facing technical role, supporting the customer beyond go-live
• Experience working with complex enterprise SaaS customers on software of similar scope, such as ERP, HCM, PSA, workforce planning or resource management solutions
• Strong understanding of SaaS platforms, integrations, APIs, data flows, and enterprise technical environments, including database concepts and working knowledge of SQL to investigate issues
• JavaScript skills, enabling the configuration and troubleshooting of workflows, and comfort using AI tools, with the judgment to spot when results look wrong
• Strong analytical and technical problem-solving skills, including knowing when to involve specialist teams, and the organizational skills to manage competing priorities within high-touch, complex accounts
• Ability to translate business requirements into technical solutions, and complex technical concepts into clear, business-focused recommendations
• Excellent communication and stakeholder management skills, building trusted, long-term relationships with both technical teams and senior business leaders
• Commercial awareness and the ability to recognize opportunities for additional services and solutions

Bonus points if you have

• Experience working with the Dayshape software
• Experience supporting professional services organizations such as accounting, consulting, tax or advisory firms
• Experience driving adoption programs or value realization initiatives
• An undergraduate degree in Mathematics, Engineering or a related field.

What you’ll get

• Salary c. $115,000 - $150,000, dependent on experience
• 31 days’ vacation per year, including public holidays, and increasing by 1 day each year to a maximum of 38 days
• Paid four-week sabbatical in your fifth anniversary year on top of your holiday entitlement
• Comprehensive medical, dental and vision benefits
• Disability and life insurance
• 401k with employer matching
• At least $1,400 per year to spend on professional and personal development
• Regular All Hands meeting for inspiration and over-communication
• Monthly team events (sometimes in-person, sometimes virtual)
• Volunteering time: up to 20 hours a year to participate in volunteer work
• Genuinely nice, smart people to work with, who are excited about growing our company

Working Details

This is a full-time role (37.5 hours per week). We typically work from 09:00 - 17:30 from Monday to Friday, though we can be flexible around this, just let us know.

Join the team!

Equality of opportunity is more than just a responsibility: we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background.

This is your opportunity to really influence how we get things done, and how our customers get lasting value from Dayshape. We’re doing well, but there’s lots more to do in order to maintain the high bar and pace that we’ve set.

Everyone here is growing personally as the company grows, so if that sounds like something you’d like to be part of, we’d love to see your application. The deadline for applications is 11 November 2026.

Please note the successful candidate for this role will be subject to background checks and will have an opportunity to declare anything to us beforehand.