Strategic Technical Account Lead

NewDay Cards Limited; Greater London; Presencial; GBP 90.000 - 130.000; Jornada completa

Descripción de la vacante

NewDay is seeking a Senior Technical Account Manager to bridge client needs with Product, Engineering and Technology. You will translate complex technical challenges into clear guidance, driving proactive support and simpler experiences for strategic partners.

You’ll use SQL, dashboards and service data to identify patterns, investigate issues, and collaborate across teams to remove blockers and improve performance for our most important relationships.

Formación

• Strong SQL skills with data-driven issue investigation.
• Experience with Azure cloud environments and infrastructure.
• Familiarity with AI-assisted tools like GitHub Copilot.
• Understanding of APIs, SaaS platforms and integrations.
• Excellent communication skills for diverse audiences.

Responsabilidades

• Act as a trusted technical contact for strategic clients and escalations.
• Coordinate across Product, Engineering, Technology and Operations to resolve issues.
• Translate complex technical information into clear, actionable updates.
• Use dashboards and service data to investigate and identify improvement opportunities.
• Proactively spot risks and prevent recurring challenges before escalations.

Conocimientos

SQL proficiency

Azure cloud

GitHub Copilot usage

APIs & SaaS integrations

Client communication

Herramientas

Azure

GitHub Copilot

Descripción del empleo

NewDay is seeking a Senior Technical Account Manager to bridge client needs with Product, Engineering and Technology. You will translate complex technical challenges into clear guidance, driving proactive support and simpler experiences for strategic partners.

You’ll use SQL, dashboards and service data to identify patterns, investigate issues, and collaborate across teams to remove blockers and improve performance for our most important relationships.