Enterprise Security TAM — Trusted Advisor & Enablement

Island; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Island seeks a Senior Technical Account Manager to guide a portfolio of customers through onboarding to operational maturity, serving as a technical contact across the Island platform.

You will support, troubleshoot, train, and optimize deployments while coordinating with product, engineering, and support teams to ensure customer value and security. UK-based travel to clients may be required.

Qualifications

• 5+ years in a technical account management, solutions engineering, or post‑sales technical role in software or cybersecurity.
• Strong technical foundation with enterprise IT products, ideally SaaS or security platforms.
• Experience handling customer escalations, support tickets, and technical project management.
• Excellent communication skills—able to articulate complex ideas to technical and non‑technical audiences.
• Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms.
• Bachelor’s degree in a technical discipline or equivalent experience.
• Hands-on technical role deploying and configuring Island in large, complex environments.
• Owns and delivers technical work streams end‑to‑end within customer Island programmes.
• Responds quickly to issues, coordinating across global teams.
• Builds relationships across customer business units and acts as SME for Island.

Responsibilities

• Be the Trusted Advisor - technical point of contact for a portfolio of Island customers from onboarding to maturity.
• Support & Troubleshooting - manage and resolve support cases, feature requests, and escalations.
• Enablement & Training - train customer teams on deploying and operating Island.
• Configuration & Optimization - tailor guidance to customer environments for security and performance.
• Feature & Release Guidance - inform customers about releases and new capabilities.
• Collaborate Across Teams - work with Product, Engineering, Support, and Customer Success.

Skills

Tech account mgmt

Solutions engineering

Post-sales support

Enterprise IT

Communication skills

Security platforms

Education

Bachelor's degree in a technical discipline

Tools

Salesforce

Jira

Confluence

Job description

Island seeks a Senior Technical Account Manager to guide a portfolio of customers through onboarding to operational maturity, serving as a technical contact across the Island platform.

You will support, troubleshoot, train, and optimize deployments while coordinating with product, engineering, and support teams to ensure customer value and security. UK-based travel to clients may be required.