Senior Cybersecurity TAM & Roadmap Lead

Eauzone Spa

Manchester

Hybrid

GBP 70,000 - 95,000

Full time

3 days ago

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Benefits offered by this job

Flexible working

25 days holiday

Pension

Life Assurance

Cycle scheme

Green car scheme

Job summary

Eauzone Spa is seeking a Technical Account Manager to own customer technical relations across security operations. You will quantify maturity via the TAM Score, shape a defensible 12-month roadmap, and provide Azure Sentinel/Defender XDR expertise to guide prioritised improvements.

You’ll translate data into narrative, resolve technical queries, and escalate as needed to ensure customer success. You will present scores, progress, and recommendations in QBRs to senior IT leadership, while

Qualifications

Proven experience in cybersecurity, IT operations, or managed security services.
Background in a customer-facing technical role (e.g. TAM, Security Consultant).
Experience engaging senior stakeholders (CISO, Head of IT/Security).
Strong understanding of SOC operations, threat detection, and incident response.
Ability to understand end-to-end customer environments (cloud, infrastructure, security stack).
Experience with security tools (SIEM, EDR, SOAR, DLP, vulnerability management).
Able to interpret and translate security metrics into clear risk-based narratives.
Proven ability to build and maintain 12-month technical roadmaps with quarterly focus.
Strong data analysis, prioritisation, and identification of high-impact improvements.
Experience delivering QBRs to senior audiences.

Responsibilities

Own the technical relationship: understand the customer environment end-to-end and act as trusted advisor.
Own the TAM Score narrative: interpret scores into a credible story and focus areas.
Build and maintain a 12-month technical roadmap with quarterly focus areas.
Deliver TAM/technical portions of QBRs: present score, progress, and align with senior stakeholders.
Deliver reactive technical support via tickets and troubleshooting.
Deliver proactive technical expertise and drive continuous improvement (Tier A included).
Own technical deliverables: automation/playbooks, analytics and dashboards.
Drive the operational health-check catalogue within roadmap workstreams.
Advise on Defensive Breadth gaps and align NCC services to mitigate risk.
Maintain and refresh the threat overview as the environment evolves.