Enterprise SaaS Account Manager, Digital Shelf & eCommerce

Publicis Digital Experience; Wokingham; Hybrid; GBP 40,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Wellness program

Job summary

Profitero+ is a leading digital commerce company and trusted by more than 4,000 brands worldwide. We help brands turn data into decisive action through intelligent end-to-end solutions across media, content, operations and strategy.

Powered by AI and global shelf analytics, we enable profitable growth. As an Account Manager you will grow our branded Enterprise customer base, collaborate with the Account Director, and build strong relationships across the customer’s organisation in a fast-paced,

Qualifications

• 2+ years of customer account management experience in a SaaS company or similar
• Experience in digital commerce and understanding of the eCommerce industry
• Excellent communication (written and oral) and active listening skills
• Must speak and write in English fluently
• Outstanding organizational skills and ability to multitask to prioritise and manage workflow
• Strong attention to detail and analytical capabilities with sound interpersonal skills
• Goal-driven with a desire to exceed expectations

Responsibilities

• Ensuring client portfolio ROI from Profitero+ service leading to satisfaction and renewals
• Managing commercial relationship across a portfolio of customers and upselling features
• Being main point of contact for a portfolio of branded accounts and aligned internal teams
• Developing expertise of Profitero+ industry and product offerings to address customer needs
• Driving usage of Profitero+ service across client organisations
• Organising conference calls, product demos, trainings and face-to-face meetings to educate customers on benefits

Skills

Account management

SaaS

Communication

English fluency

Organization

Multitasking

Analytical thinking

Interpersonal skills

Sales mindset

Education

Degree in business/marketing

Tools

Salesforce

Gainsight

Job description

Profitero+ is a leading digital commerce company and trusted by more than 4,000 brands worldwide. We help brands turn data into decisive action through intelligent end-to-end solutions across media, content, operations and strategy.

Powered by AI and global shelf analytics, we enable profitable growth. As an Account Manager you will grow our branded Enterprise customer base, collaborate with the Account Director, and build strong relationships across the customer’s organisation in a fast-paced,