Strategic Ecommerce Account Manager (Hybrid, UK)

Publicis Groupe; Wokingham; Hybride; GBP 38 000 - 60 000; Plein temps

Résumé du poste

Profitero+ is hiring an Account Manager to grow a portfolio of FMCG brands, acting as the primary contact and collaborating with the Account Director. You will build relationships, drive ROI from Profitero+ services, and expand the customer network across organisations.

You will be responsible for upselling features, maintaining strong client relations, and developing product expertise to solve business issues.

Qualifications

• 2+ years of account management experience, preferably in SaaS.
• Experience in digital commerce or eCommerce.
• Excellent written and verbal English communication and active listening.

Responsabilités

• Ensuring client portfolio gets ROI from Profitero+ service leading to satisfaction and uncontested renewals
• Responsible for the commercial relationship across a portfolio of customers, upselling new features where appropriate
• Main point of contact for a portfolio of branded accounts and aligned internal teams
• Developing a high level of expertise of Profitero+’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues
• Driving usage of Profitero+’s service across client organisation, managing regional and local market clients
• Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution’s benefits/capabilities

Connaissances

Account management

SaaS experience

Digital commerce

English fluency

Communication skills

Organisational skills

Analytical skills

Interpersonal skills

CRM experience

Formation

Degree in business/marketing

Outils

Salesforce

Gainsight CRM

Description du poste

Profitero+ is hiring an Account Manager to grow a portfolio of FMCG brands, acting as the primary contact and collaborating with the Account Director. You will build relationships, drive ROI from Profitero+ services, and expand the customer network across organisations.

You will be responsible for upselling features, maintaining strong client relations, and developing product expertise to solve business issues.