Customer Success Executive
Profitero+
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Benefits offered by this job
Job summary
Qualifications
- 2+ years of customer account management experience in SaaS / eCommerce.
- Experience of managing FMCG customers.
- Fluency in English, both written and spoken.
Responsibilities
- Ensure client portfolio achieves ROI from Profitero service.
- Build relationships and networks across customer portfolio.
- Drive usage of Profitero’s services across client organization.
Skills
Education
Tools
Job description
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Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 80+ million products daily, across 1200+ retailers and 70+ countries, helping brands optimise search placement, product content, pricing, stock availability, reviews and more. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. Now’s an exciting time to join our fast-growth business.
Profitero+ joined Publicis Groupe (a $13 billion global marketing services and technology company) as a standalone commerce division, infusing our business with significant product development resources and investment. while giving our employees an incredible launchpad for their careers. Profitero’s tech and data combined with Publicis’ tech, data and activation services positions us to be a true end-to-end partner for helping brands maximise eCommerce market share and profits.
Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.
Location: Hybrid role based in Reading, 3 days per week in the office
As an Account Manager within the Customer Success Team you will be responsible for developing our growing branded Enterprise customer base. You will engage in collaboration with a rapidly expanding portfolio of FMCG brands acting as a direct point of contact based in our Reading office.
As the face of Profitero, it will be down to you to build strong relationships with your assigned key contacts and contribute towards the expansion of our network across the customer’s organisation. The role will involve working alongside the Senior Account manager, actively contributing toward the renewal process, client satisfaction and identifying growth opportunities through understanding your clients’ evolving business needs.
The role is the pivotal interface between our customers and Profitero service teams. You will therefore build expertise quickly and establish an internal network that you can call on as and when required. This position requires a highly organised, motivated and productive self-starter with 2+ years experience in account management. If you’re customer focused, have a commercial nature, a desire to develop your sales experience, and you’re looking to build a career with a global SaaS eCommerce company, this would be a great opportunity for you.
You will have some experience of working with targets in an FMCG and / or technology based sales environment, ideally in the eCommerce vertical. Working in a fast paced company you will have the ability to learn quickly and have the self motivation and determination it takes to succeed in a rapidly evolving environment.
Ability to manage client engagement from the point of implementation is critical and will include working effectively with internal stakeholders such as Senior Account Management, Customer Support, Marketing and Insights to ensure we offer solutions which deliver against our clients’ needs.
- Ensuring client portfolio gets ROI from their Profitero service leading to satisfaction and uncontested renewals
- Lead, Go to contact for a portfolio of branded accounts and aligned internal teams
- Developing a high level of expertise of Profitero’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues
- Driving usage of Profitero’s service across client organisation
- Building relationships and networks across a portfolio of customers, upselling new features where appropriate
- Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution’s benefits/capabilities
- Preparing and managing your customer portfolio in SalesForce.com
- Preference for a degree in a business/marketing related field
- 2+ years of customer account management experience in SaaS / eCommerce with experience managing FMCG customers
- Experience owning the process with customers from end to end up to renewals
- Experience of working with Salesforce CRM
- Proven track record "upselling" and delivering on targets.
- Experience of digital commerce and/or an understanding of the eCommerce industry
- Must demonstrate excellent communication (written and oral) and active listening skills
- Must speak and write in English fluently
- Outstanding organisational skills and ability to multitask to prioritise and manage workflow
- Strong attention to detail and analytical capabilities coupled with sound interpersonal skills
- Positive and enthusiastic outlook toward the attainment of sales and marketing goals
- Goal driven – strong desire to exceed expectations
- Previous BDR, sales, account management experience in the FMCG and/or tech sector is highly desired
- Knowledge of other European languages would be useful: German, French, Spanish
The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.
We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.
We hire only the best and provide the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.
Our package include; competitive base salary; attractive bonus; employee healthcare; life assurance; group income protection; dental care plan; eye care scheme; 24 hour on-line GP; company pension; cycle to work scheme; 25 days off + bank holidays + birthdays off; reduced gym membership; social events; employee referral scheme; personal development plans; Profitero Hero scheme; flexible working hours.
Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.
Be part of a company on forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career
- Associate
- Full-time
- Customer Success
- Software Development
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